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What Every HR Professional Should know About Coaching Toxic Personalities

November 29, 2021
10:00 AM PST | 01:00 PM EST
60 Minutes
Webinar Id:
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Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395 Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


Get ready for everything you need to know about toxic personalities! In this webinar, HR professionals will delve deeply into the extensive 3-year national study by Dr. Mitchell Kusy and Dr. Elizabeth Holloway on how toxic behaviors in the workplace rob organizations of talent and money. Beyond this ringside seat, you will have an opportunity to complete inventories and templates designed to support your practice in both working with toxic individuals and supporting leaders in your organization to deal with this swiftly and successfully.

You will receive solid evidence on how "everyday civility" improves team performance and the bottom line. Respect is no longer a "nice to have." Everyday civility means business! Of all the strategies researched in their study on toxic personalities, feedback was the #1 UNSUCCESSFUL strategy engaged by leaders! So what should HR do if feedback is not successful? Before feedback can be effective, a few other pieces of the pie need to be in place. Dr. Kusy will cover these top "before feedback" strategies, as well as three detailed templates needed for feedback to work.

This webinar takes both macro and micro HR perspectives-and explores these in-depth. The macro is presented in the form of how best to understand the system components that make toxic personalities tick. You will receive real how-to's to make a difference in how your orgnization deals with toxic individuals. You will also receive an innovative, simple, and no-cost recruiting practice to avoid hiring these narcissistic personality-types in the first place.

And what about those 51% of employees who are likely to quit because of a toxic person? Stay tuned for his innovative use of the exit interview that provides HR with new vehicles for understanding that everyday civility cultures are created one step at a time. It takes a village!

Micro HR perspectives are presented through unique team assessment strategies designed to identify how toxic behaviors erode team cultures. And the build-up of toxic team cultures creates toxic organizational cultures.

Why should you Attend:
  • Toxic people cost money! To find out how much, you will complete Dr. Kusy's Toxic Cost Worksheet to determine in 2 minutes their cost in your organization
  • Understand Dr. Kusy's extensive 3-year national study of over 400 individuals provides-and what this means to your organization
  • Experience innovative and simple recruiting practices and templates to avoid hiring these narcissistic personas in the first place
  • Tailor the coaching to whether the toxic person is a direct report, a peer, or yes even one's boss!
  • Use a new form of exit interviews to better identify toxic bosses
  • Complete several inventories to identify toxic buffers and toxic protectors who enable toxic people to get away with bad behavior
  • In less than 5 minutes revamp performance management to create work cultures of everyday civility
  • Experience a team assessment instrument used to compare work teams in your organization to a national sample-to erode uncivil behaviors and strengthen everyday team civility

Areas Covered in the Session:
  • How can HR reduce the severity of these toxic behaviors? With 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale, HR professionals will understand how to turn this around.
  • How can HR assess team climate with a simple and innovative assessment tool? 94% of employees have work with a toxic person in the past 5 years: 87% reported that team climate worsened. HR leaders will experience this unique team assessment tool
  • What are top HR strategies to reduce turnover of good people who quit because of a toxic colleague? 51% of your organization's top talent is likely to quit because of a toxic person; 12% actually do! HR professionals will understand the top 3 strategies to reduce turnover
  • How can HR prevent the erosion of your business by customers witnessing toxic employee behaviors? 92% of your customers who witness a toxic interchange between two employees tell others. Stop this now!
  • What can HR do to increase the importance of reporting toxic behaviors? Only 6% of individuals impacted by a toxic person ever filed a formal complaint. You need to increase this so HR better understands the impact toxic people on your organization

Who Will Benefit:
  • HR Leaders
  • HR Practitioners
  • Talent Development Professionals
  • Organization Development Practitioners
  • Leadership Coaches

Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at or via his website at He can be followed on LinkedIn ( and Facebook Business (

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