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Ways to Identify and Manage Difficult People in the Workplace

60 Minutes
6 months
Webinar Id:
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Recorded Version

$195. One Participant
$395 Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


Difficult employees can be even more of a challenge during virtual meetings.

It is key to identify the difficult person and to know how to react to them. Difficult people create uncomfortable situations and they are hard to interact with in a business-like manner. They can be disruptive and loud or quiet and withdrawn.

Why you should Attend:
  • Difficult people are everywhere
  • Their numbers are small, but their impact is large
  • They exhibit habitual behavior that affects most people in a negative way

The important skills are identifying the types of difficult people and ways to manage them. If you are not sure how to handle a difficult person, you need to attend this webinar.

Difficult people come in all shapes and sizes and their stress characteristics can make them more difficult when they are remote, and people are not in the same physical location.

Areas Covered in the Session:
  • What do you do when you encounter a difficult person especially now when all the meetings and interaction are virtual?
  • The presentation gives you action steps and processes that work
  • There are different ways to handle the different types of difficult people
  • Learn to identify the different types of difficult people and ways to manage them
  • It is important that "you" take control of situation rather than having the difficult person take control
  • Also learn the common mistakes most people make with difficult people

Who Will Benefit:
  • Minorities
  • Women
  • Managers
  • Leaders
  • Project Managers
  • Operations
  • HR Leaders

Valerie Pelan has been consulting and providing Executive coaching for over 10 years.

She provides her corporate clients with a strategic and global perspective that combines her business experience working in Fortune 100 companies and her experience as an entrepreneur. As President of Integrated Focus, she provides leadership coaching to leaders and high potentials: her areas of expertise are executive presence, career transitioning and leading change.

She works with the owners and executive teams in mid-sized companies providing Strategic Planning and communication skills.

Valerie was featured in Jan. 2009 Dallas Business Journal. Her clients agree she provides a strategic perspective on leadership and team dynamics that improves performance and positively impacts business results.

Valerie’s 20+ years in Fortune 100 companies included strategic organizations such as product management, competitive and financial analysis, regulatory affairs and service implementation.

Valerie has worked with C suite leaders to VP and business owners and their executive teams. She is certified by the global standards organization, ICF and mentors and assesses coaches as part of their coaching certification. She is certified in over 15 assessments giving her flexibility and adaptability to work in various organizational cultures: MBTI - Myers Briggs, DISC, Extraordinary Leader 360, MLQ 360, Lominger Voices 360, Hogan Inventories, Winslow Behavioral Profile, and Conflict Dynamics Profile.

Valerie has been a leader in the community and continues to serve on non-profit Boards. She speaks at National and global conferences on Coaching, leadership, and Communication skills. She has MBA in Economics and is an adjunct professor at University of Dallas College MBA program in the College of Business.

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