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Transforming Difficult Conversations into Constructive Dialogues

Wednesday,
November 20, 2024
Time:
12:00 PM PST | 03:00 PM EST
Duration:
90 Minutes
Webinar Id:
709404
Register Now

Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395 Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

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1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Overview:

In the contemporary workplace, the ability to navigate difficult conversations is an essential skill for managers and leaders.

These interactions often involve addressing sensitive issues such as performance deficiencies, interpersonal conflicts, or changes in organizational policy. The challenge lies not only in conveying critical information but also in doing so in a manner that fosters understanding, respect, and cooperation among all parties involved. The concept of transforming difficult conversations into constructive dialogues emphasizes the importance of clear communication, emotional intelligence, and empathy.

Effective management of these conversations requires a blend of skills. Firstly, emotional intelligence allows leaders to recognize and manage their own emotions as well as those of others, creating a more conducive environment for open communication. Secondly, active listening is crucial, as it ensures that all parties feel heard and understood, thereby reducing defensiveness and promoting a more collaborative atmosphere. Thirdly, the use of specific communication strategies, such as 'I' statements and reframing, can help de-escalate tension and refocus the discussion on problem-solving rather than blame.

This topic is particularly relevant in today’s increasingly diverse and complex work environments, where cultural differences and varied communication styles can further complicate interactions. By mastering these skills, managers can not only address and resolve issues more effectively but also foster a workplace culture that values transparency, mutual respect, and continuous improvement. In doing so, they contribute to enhanced employee engagement, improved team dynamics, and ultimately, greater organizational success. This advanced-level understanding of communication dynamics is crucial for any leader looking to excel in their role and drive positive outcomes within their organization.

Why you should Attend: Attending this webinar on "Transforming Difficult Conversations into Constructive Dialogues" is invaluable for any manager or leader looking to enhance their communication and leadership skills. In today's fast-paced and diverse work environment, the ability to handle challenging conversations with confidence and empathy is crucial. These conversations can involve addressing performance issues, resolving conflicts, or providing constructive feedback-all of which are essential for maintaining a healthy and productive workplace. By learning how to navigate these discussions effectively, managers can foster a culture of openness and continuous improvement, which is beneficial for both the organization and its employees.

This training will provide managers with practical tools and techniques to approach difficult conversations constructively. They will learn how to use active listening and emotional intelligence to understand different perspectives, how to communicate clearly and empathetically, and how to turn potentially negative interactions into opportunities for growth and collaboration. Additionally, the webinar will address the unique challenges of remote communication, equipping leaders with strategies to manage these conversations in virtual settings, which is increasingly relevant in today's hybrid work environment.

Key Learning Points:

  • Understanding the Types of Difficult Conversations: Identifying common scenarios and challenges
  • Developing Emotional Intelligence: Using empathy and self-awareness to manage emotional reactions
  • Practical Techniques for Constructive Dialogue: Implementing active listening, 'I' statements, and reframing
  • Handling High-Stakes Situations: Strategies for delivering bad news and managing conflict
  • Building a Feedback Culture: Encouraging open communication and continuous improvement

By the end of the webinar, managers and leaders will be better equipped to handle difficult conversations with confidence and effectiveness, leading to improved team dynamics, enhanced employee engagement, and a more positive organizational culture.

Areas Covered in the Session:
  • Introduction to Difficult Conversations
  • Emotional Intelligence and Self-Awareness
  • Active Listening Skills
  • Constructive Communication Strategies
  • Navigating Cultural and Diversity Differences
  • Developing Skills for High-Stakes Conversations
  • Building a Feedback Culture
  • Case Studies
  • Q&A and Wrap-Up

Who Will Benefit:
  • Team Leaders
  • Supervisors
  • Managers (all levels)
  • Project Managers
  • Department Heads
  • Directors
  • Human Resources Managers
  • Operations Managers
  • Executives (C-suite)
  • Entrepreneurs and Business Owners
  • Nonprofit Leaders and Program Directors
  • Customer Service
Instructor:

Carolyn D. Riggins Carolyn D. Riggins founded CDR Consulting Services, LLC, a consultancy firm focusing on helping businesses and organizations enhance their performance and leadership teams for success. With Ms. Riggins' 35 years of experience in the financial industry working with businesses and 24 years of experience in management roles, her consultancy service provides invaluable insights and expertise to clients looking to improve their business and leadership capabilities.

CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.

Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.

With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.


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