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Transforming Challenging Performance Reviews into Opportunities for Growth

Participants will leave with not only a heightened ability to manage difficult conversations but also a refreshed perspective on how to foster growth, enhance relationships, and promote continuous improvement within their teams and organizations.

October 19, 2023
10:00 AM PDT | 01:00 PM EDT
90 Minutes
Webinar Id:
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Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395 Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


Navigating the realm of performance reviews is an integral part of professional growth and development, yet it often brings forth a mix of emotions and apprehensions.

The topic at hand, "Transforming Challenging Performance Reviews into Opportunities for Growth," aims to shed light on a transformative approach to handling performance reviews that are laden with difficulties. This training delves into the art of turning potentially painful conversations into powerful catalysts for positive outcomes and personal advancement.

Performance reviews, while intended to foster improvement, can sometimes become tense encounters due to negative feedback, identified areas of growth, or conflicting perspectives between employees and their managers. Such reviews can result in defensive responses, strained relationships, and a hindrance in individual and organizational progress. Nevertheless, these challenges hold within them the potential for constructive transformation and growth. This training focuses on equipping participants with the mindset and techniques needed to harness this potential.

At the core of this training lies the concept of shifting perspectives from perceiving challenging reviews as negative experiences to recognizing them as avenues for growth and development. By embracing a growth-oriented mindset, participants can effectively reframe their approach to these conversations, fostering an environment conducive to self-improvement and mutual understanding.

The training covers a spectrum of vital skills and strategies, beginning with the art of providing constructive feedback. Participants will learn to craft feedback that is not only honest and specific but also delivered in a manner that promotes growth rather than discouragement. Active listening and empathetic communication play pivotal roles in this transformational process, enabling participants to understand the concerns and emotions of both sides while maintaining an open dialogue.

Collaborative goal-setting and development planning form another crucial component of this training. By involving employees in the process of identifying areas for growth and co-creating actionable plans, organizations can align individual aspirations with broader organizational objectives, fostering a sense of ownership and engagement.

Importantly, the training addresses the sensitive aspect of handling emotional reactions that often arise in challenging conversations. Strategies for managing defensiveness and redirecting negative energy towards constructive solutions are explored, emphasizing the importance of maintaining a respectful and empathetic tone throughout.

The training's effectiveness is enhanced through interactive exercises, role-playing scenarios, and real-world case studies. These practical applications provide participants with an opportunity to hone their newfound skills and techniques in a controlled environment, facilitating confident application in their actual work settings.

In a professional landscape where effective communication, emotional intelligence, and collaboration are paramount, this training offers a comprehensive toolkit to transform challenging performance reviews into positive growth opportunities. Participants will leave with not only a heightened ability to manage difficult conversations but also a refreshed perspective on how to foster growth, enhance relationships, and promote continuous improvement within their teams and organizations.

Why should you Attend: You will acquire the following by attending in this training:
  • Gain insights into transforming difficult reviews into growth opportunities.
  • Develop essential communication skills for handling challenging conversations.
  • Learn strategies to shift from a negative to a growth-oriented mindset.
  • Improve active listening and empathy for more effective communication.
  • Master the art of providing constructive feedback to drive positive change.
  • Discover techniques for collaborative goal setting and development planning.
  • Enhance conflict resolution abilities in professional interactions.
  • Practice through interactive exercises, role-playing, and case studies.
  • Build self-confidence in navigating tough conversations successfully.
  • Contribute to a more positive and productive work environment.
Areas Covered in the Session:
  • Understanding the Impact of Challenging Performance Reviews
  • Shifting Perspectives: From Challenge to Opportunity
  • Preparing for Challenging Performance Conversations
  • Active Listening and Empathetic Communication
  • Providing Constructive Feedback
  • Collaborative Goal Setting and Development Planning
  • Handling Emotional Reactions and Defensiveness
  • Strengthening Employee-Manager Relationships
  • Celebrating Progress and Milestones
  • Continued Commitment to Growth
  • Follow-Up and Support
Who Will Benefit:
  • Small Business Owners
  • Leaders, Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors and anyone in Leadership Role

Carolyn D. Riggins is the founder and owner of CDR Consulting Services specializing in training, coaching and identifying problematic gaps in organization. Ms. Riggins was in retail banking for 35 years with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins was successful growing her client’s relationship by 71 million dollars through valuable training and consistently coaching her teams. Ms. Riggins served in multiple capacity levels of management roles regarding the many banks in her career path. Under her leadership she was able to work as an Assistant Vice President Store Manager, Vice President Hub Manager and Vice President Retail Regional Manager.

In these varies leadership positions Ms. Riggins was successful with leading and helping her team by developing, coaching and training to achieve sales revenue growth, deposit growth, customer growth, lending growth and focusing on compliance. Also, she was selected as the Regional Bank at Work and Affinity Champion which she facilitated and delivered material through person-to-person workshop training or conference training.

In additional, Ms. Riggins utilizes her Bachelors of Applied Science degree in Management and Organizational Leadership from St Petersburg College to train team players to be successful in their roles. In addition, Ms. Riggins has a certificate of completion for Business Consulting. One of Ms. Riggins goal is to train and coach continuously by using her education and expertise daily to change, transform and impact great team players.

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