Overview:

This webinar will look at both sides of best practices. Because what's good about a best practice in a perfect world can go terribly wrong in the messy real world. We'll cover difficult judgment situations such as how to determine what is enough to investigate vs when can you stop. We'll cover what will probably be the first problem you'll have doing an investigation after going to training class, that which they hardly ever cover enough - how to get people who have no desire to even meet with you, let alone talk to you, to be forthcoming. We'll also cover other problematic situations that they don't cover in class, like what happens when you have to interview people alone, how to have closure meetings with those who work in other states and more. Lastly, we'll spend time on that which might not just happen, but more than likely certainly will - the nasty reality of retaliation and how to manage its aftermath in investigations.

Why should you attend: It can also be counted on that two investigations will never be exactly alike. People are people, emotions run high in these situations and the best of policies and procedures can't foresee or address every contingency. Add in that often the person doing an investigation is someone pressed into service without any training and there is a lot of potential for everything from miscommunications to legal challenge. It's hard to know how to react or what not to do when you don't exactly know what it is that you should be doing.

Alternatively, you went to training but in class, it seemed like the process would go much more smoothly or maybe it just sounded a lot easier in class. Because either your employees did not get that memo or might not be cooperating for reasons of their own. It's hard to tell which one when you're investigating out in the real world and/or don't know where the biggest challenges lie.

Areas Covered in the Session:

• Taking accurate complaints - One of the most important parts of most investigations
• Timing and Strategy - Stop, drop and roll
• Writing Documentation - What are we documenting, why are we documenting, who will see our documentation and how will it be used
• Safe Guarding Evidence - It's amazing how much evidence even a single investigation can create It has to be managed
• Interviewing Witnesses - How to get creditable testimony
• Interviewing An Accused - Cooperation not intimidation.
• Report Writing - What to includeWhat to leave in the case file
• Closure - How do you meet, what do you say.
• Retaliation - Managing its very real threat.
• Moving forward - Planning for the future

Who Will Benefit:

• Managers
• Front Line Supervisors
• Branch Managers
• Store Managers
• HR Generalists
• Employee Relations
• HR Managers
• Management
• Business Owners