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The Art of Resolving Conflict in the Workplace

November 9, 2023
10:00 AM PST | 01:00 PM EST
90 Minutes
Webinar Id:
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Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395 Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


A growing number of businesses are becoming increasingly aware of the importance of addressing conflicts that arise in the workplace. Without proper training on how to properly address issues of this nature, managers are having a difficult time resolving them.

When a problem is allowed to continue unaddressed and the manager does nothing to resolve it, it can give the impression that the manager is incompetent to manage the staff. Too frequently, conflicts in the workplace are brushed off as being the result of personal concerns rather than behavioral issues. The atmosphere of the workplace can become demotivating if conflicts are allowed to fester for an extended period of time without being resolved.

Why should you Attend: Conflicts involving employees of a company's workforce are not uncommon and can be challenging to avoid. However, if they are not addressed, they can reduce the efficiency of your team, bring about a decrease in morale, and even drive some of the most skilled members of your team to quit. If something like this happens, it is vital that you address these concerns as soon as possible.

There has been a breakdown in the team's ability to work together. Even the most fundamental forms of cooperation might, at times, become impossible to maintain because they demand an excessive amount of work. In addition, the most significant issues that leaders will face if conflicts are not handled include a drop in staff involvement, operations that are inefficient, lost productivity, poor quality, and a poor customer experience, as well as a decrease in earnings. In order to keep your team going, it is extremely necessary for this procedural concern to be discovered and rectified in the appropriate manner.

Here are some of the reasons why you should participate in this webinar:
  • You will get the knowledge necessary to head off any issues in the workplace at an early stage before there are any indicators of low employee morale
  • You will get an understanding of how to respond appropriately to unforeseen actions that are creating tension in the workplace
  • You will get the knowledge necessary to become a more active listener and to ask the appropriate questions in order to get to the heart of the disagreement

Areas Covered in the Session:
  • How to see the warning signs of conflict at work
  • When working together, how can we prevent conflicts?
  • Handling Conflict at Work
  • Common Sources of Conflict
  • What are some typical examples of conflict in the workplace?
  • Find out how to resolve workplace conflicts in advance by learning the tools at your disposal
  • For what reasons do managers avoid resolving conflicts in the workplace?
  • How can we create a mediation policy to settle conflicts among employees?
  • When should managers offer advice on how to resolve an issue?
  • Why it's so crucial to involve Human Resources Professionals
  • Why it is crucial for managers to develop strategies for resolving conflicts in the workplace

Who Will Benefit:
  • Small Business Owners
  • Leaders
  • Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors and anyone in Leadership Role

Carolyn D. Riggins is the founder and owner of CDR Consulting Services specializing in training, coaching and identifying problematic gaps in organization. Ms. Riggins was in retail banking for 35 years with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins was successful growing her client’s relationship by 71 million dollars through valuable training and consistently coaching her teams. Ms. Riggins served in multiple capacity levels of management roles regarding the many banks in her career path. Under her leadership she was able to work as an Assistant Vice President Store Manager, Vice President Hub Manager and Vice President Retail Regional Manager.

In these varies leadership positions Ms. Riggins was successful with leading and helping her team by developing, coaching and training to achieve sales revenue growth, deposit growth, customer growth, lending growth and focusing on compliance. Also, she was selected as the Regional Bank at Work and Affinity Champion which she facilitated and delivered material through person-to-person workshop training or conference training.

In additional, Ms. Riggins utilizes her Bachelors of Applied Science degree in Management and Organizational Leadership from St Petersburg College to train team players to be successful in their roles. In addition, Ms. Riggins has a certificate of completion for Business Consulting. One of Ms. Riggins goal is to train and coach continuously by using her education and expertise daily to change, transform and impact great team players.

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