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Strategies and Steps to Manage Difficult People

Duration:
90 Minutes
Access:
6 months
Webinar Id:
700845
Register Now

Recorded Version

$195. One Participant

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: The presentation gives you action steps and processes that work.
  • Analyze the situation
    • When and how did it start - what happened?
  • Analyze your reaction - what do you have control over
    • What makes it difficult for you?
    • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation

Why should you attend:
  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact
  • Frustrate and demoralize Loss of productivity and absenteeism
  • Companies lose customers or clients

Areas Covered in the Session:
  • 4 Different Communication Styles
  • Adapt your communication to the one of the other styles
  • Identify the Types of Difficult People
  • Common Mistakes
  • Ways to be Manage "difficult" people
  • 4 Steps When You Communicate Difficult People
  • Book Recommendations

Who Will Benefit:
  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manage
Instructor:

Valerie Pelan has been consulting and providing Executive coaching for over 10 years.

She provides her corporate clients with a strategic and global perspective that combines her business experience working in Fortune 100 companies and her experience as an entrepreneur. As President of Integrated Focus, she provides leadership coaching to leaders and high potentials: her areas of expertise are executive presence, career transitioning and leading change.

She works with the owners and executive teams in mid-sized companies providing Strategic Planning and communication skills.

Valerie was featured in Jan. 2009 Dallas Business Journal. Her clients agree she provides a strategic perspective on leadership and team dynamics that improves performance and positively impacts business results.

Valerie’s 20+ years in Fortune 100 companies included strategic organizations such as product management, competitive and financial analysis, regulatory affairs and service implementation.

Valerie has worked with C suite leaders to VP and business owners and their executive teams. She is certified by the global standards organization, ICF and mentors and assesses coaches as part of their coaching certification. She is certified in over 15 assessments giving her flexibility and adaptability to work in various organizational cultures: MBTI - Myers Briggs, DISC, Extraordinary Leader 360, MLQ 360, Lominger Voices 360, Hogan Inventories, Winslow Behavioral Profile, and Conflict Dynamics Profile.

Valerie has been a leader in the community and continues to serve on non-profit Boards. She speaks at National and global conferences on Coaching, leadership, and Communication skills. She has MBA in Economics and is an adjunct professor at University of Dallas College MBA program in the College of Business.


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