"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (General ) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: Most professionals achieve success in business based on their ability to perform a skill, or to make some contribution, that somehow meets the needs of someone else.

The more consistently a person can exhibit the characteristics of a professional, and the extent to which a person can surpass a client's expectations for service and product quality, the greater success that individual will achieve. Making your way in today's very competitive business world is all about setting and achieving standards.

Although it is true that we notice someone's appearance initially, it does not take long before a person's outward appearance can be overshadowed by a negative attitude or a less than sunny disposition. If you are interested in mastering all the elements of professionalism; image, attitude, communication, and confidence, join Canada's leading Civility Expert for this practical workshop on setting personal standards.

Professionals in modern business circles understand that "success" requires insight as well as the right attitude. As you climb the corporate ladder you will need to acquire knowledge and skills that set you apart from the competition. Knowing how to look and act like a professional is synonymous to being a professional.


Professionalism is directly related to each of the following:

• How credible people think we are
• How confident we look
• The level of customer service
• How well we interact with co-workers
• Team productivity
• How much value an action/behaviour has
• How much someone will pay for your services

Why should you attend: Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity and rudeness impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today's workplace. Tight timelines, competition, and the struggle to find balance leave no place for rude behaviour, negativity, interpersonal conflict or a lack of clarity.

Areas Covered in the Session:

• Defining "professionalism"
• Expectations for interacting with work teams
• Understanding the difference between "friendly" and "familiar"
• Communicating in a way that sends an impression of competence and credibility
• Knowing the expectations for mixing business and social responsibilities
• Consistently conveying high personal standard

Who Will Benefit:

• Managers
• Supervisors
• Leaders
• Human Resource Professionals
• Shift Leaders
• Customer Service Providers & Managers
• Front Line Employees