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Overview: Workplace conflict happens in the best of organizations. Failing to address workplace conflict costs an organization revenue and time. When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. To manage conflicts successfully, it is necessary to address conflict as it arises and facilitate productive communication to resolve the situation.

Developing effective conflict resolution skill sets are an essential component of building a sustainable business model. Unresolved conflict often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. Perhaps most importantly, good conflict resolution ability equals good employee retention. Organizations who choose to ignore conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.

So, what creates conflict in the workplace? Opposing positions, competitive tensions, power struggles, ego, pride, jealousy, performance discrepancies, compensation issues, or just someone having a bad day. While the answer to "what creates conflict in the workplace" would appear to lead to the conclusion that just about anything and everything creates conflict, the reality is that the root of most conflict is either born out of poor communication or the inability to control one’s emotions.

While conflict is a normal part of any organizational setting, the challenge of conflict lies in how an organization chooses to deal with it. Concealed, avoided or otherwise ignored, conflict will likely fester only to grow into resentment, create withdrawal or cause infighting within an organization. Thus, understanding how to effectively handle conflict should be a priority for organizations.

As you would expect, there is more than one side to every conflict, and all sides should benefit from conflict resolution. Seeking resolutions that will prevent the conflict from occurring again will go a long way to preventing a repeat occurrence.

Why should you Attend: Organizations are faced with workplace conflict on a daily basis. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their co-workers. Whenever you have diverse groups of people working together, conflict will arise.

Unresolved conflict affects how well your organization functions and often results in loss of revenue, productivity, stifling of creativity, and the creation of barriers to cooperation and collaboration.

There is not one single method for handling conflict. Each situation may call for a different method to manage it. Combining conflict management techniques with good communication skills, facilitates effective conflict management.

Poorly managed conflict often causes friction between the involved employees, possibly damaging the working relationship. By learning how to resolve conflicts in a professional, respectful manner, the employees involved are often able to strengthen their relationships. These skills enable staff members to work well together because the parties involved know how to navigate the disagreement. Instead of fighting, insulting or ignoring one another, the colleagues learn how to better collaborate, which can help build their relationships.

Organizations that have mastered the art of conflict resolution have a business advantage, because positive conflict outcomes remove performance barriers and allows organizations to more easily meet corporate objectives. If managed properly, conflict can add value to an organization.

Participation in this webinar will assist participants in formulating an effective conflict resolution strategy for their organization.

Areas Covered in the Session:

• What is conflict?
• Identifying conflict
• Types of conflict
• Key communication skills needed to resolve conflict
• Strategies and tools for managing conflict
• Developing a problem-solving process
• Positive outcomes of conflict
• Ability to identify different types of conflict in the workplace
• Learning to develop communication skills needed to resolve conflict
• Developing a problem-solving process
• Understanding strategies and tools for managing conflict
• Understanding the positive and negative consequences of conflict
• Viewing Conflict as an opportunity

Who Will Benefit:

• Human Resources Professionals
• Senior Management
• Managers & Supervisors