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No More Excuses! Unleash the Power of Accountable Communication
90 Minutes
6 months
701699
Group Attendees: Any number of participants
Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
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The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre- approval. |
This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."
Overview: In this interactive session attendees will learn how to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held accountable. Great supervisors have a unique talent for tapping into employees' personal accountability. But teams with low levels of accountability are led by managers who are sloppy about defining roles, assigning ownership of tasks and ensuring individuals deliver results.
When managers haven't mastered this fundamental leadership skill, the consequences can be catastrophic. Projects stall, communication breaks down, people point fingers, morale tanks. And when star employees realize they don't work on a high-performing team, they head for the door.
Why should you Attend: When communicating goes wrong, from a misunderstanding that leads to a worksite mishap, to a worker taking personal offense to an off-hand remark, both individuals need to face how they contributed to the problem. While our human insecurities drive us into defensiveness and self-justification, everyone involved in a communication problem bears some degree of responsibility. Attend the session to learn how to unleash the power of accountable communication & to boost productivity.
By attending, you will understand how to even more effectively:
- Recognize the symptoms of an accountability problem by learning what accountability does and doesn't look and sound like
- Shut down "blamestorming" and identify the conditions that lead to this destructive behavior
- Master the power of asking "accountable questions"
- Diagnose and remove common barriers to accountability: ego, fear, perfectionism
- Strike "non-accountable" words and phrases from your vocabulary and replace them with "accountable" words and phrases
- Teach employees how to acknowledge mistakes and take responsibility without making excuses or sounding weak
- Assume the important leadership role of "problem giver"
Areas Covered in the Session:
- To improve teamwork and efficiency
- To raise employee productivity
- To diminish needless interpersonal conflict in the workplace
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
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