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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

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TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP^® or SHRM-SCP^®. ?

1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

Overview:

Join me for this webinar as I present practical strategies and techniques for managing difficult conversations at work.

From preparation to execution, I'll provide actionable tips to help you approach difficult conversations with confidence and achieve positive outcomes.

Difficult conversations are an inevitable aspect of professional life, but with the right preparation and approach, they will lead to positive outcomes and stronger relationships. By mastering the strategies covered in this webinar, you'll be better equipped to navigate challenging conversations with confidence, empathy, and effectiveness.

Why should you Attend:

• Understanding the Importance of Difficult Conversations:
  • Why avoiding tough talks can be detrimental to workplace dynamics and productivity
  • Recognizing the signs that indicate the need for a difficult conversation
  • Embracing difficult conversations as opportunities for growth and improvement
• Preparation is Key:
  • Setting clear objectives: What do you hope to achieve from the conversation?
  • Gathering relevant information and evidence to support your points
  • Anticipating potential reactions and planning your responses accordingly
  • Practicing empathy and adopting a mindset of understanding
• Frameworks for Structuring Difficult Conversations:
  • The DESC model: Describe, Express, Specify, Consequences
  • The SBI model: Situation, Behavior, Impact
  • The EASE model: Empathy, Assertiveness, Solution, Evaluation
  • Choosing the appropriate framework based on the nature of the conversation
• Effective Communication Strategies:
  • Active listening: Techniques for demonstrating genuine interest and understanding
  • Using "I" statements to express thoughts and feelings without accusing or blaming
  • Remaining calm and composed, even in emotionally charged situations
  • Managing non-verbal cues and body language to convey openness and respect
• Handling Resistance and Conflict:
  • Techniques for de-escalating tension and fostering constructive dialogue
  • Addressing defensiveness and resistance with empathy and patience
  • Seeking common ground and exploring win-win solutions
  • Knowing when to seek mediation or involve a third party
• Following Up and Providing Support:
  • Summarizing key points and agreements reached during the conversation
  • Establishing a plan for ongoing support and follow-up
  • Monitoring progress and providing feedback as needed
  • Celebrating successes and recognizing efforts towards positive change

Areas Covered in the Session:

• Neutralize potential resistance or discomfort related to navigating tough talks
• Learn what drives reluctance to have tough talks with subordinates or team members
• Enhance the quality of content shared during, and responsiveness of communication
• Improve relations between management. Team leaders and subordinates

Who Will Benefit:

• All individuals and professionals who desire to improve their personal and professional success