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Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees

December 19, 2023
10:00 AM PST | 01:00 PM EST
90 Minutes
Webinar Id:
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Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395 Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1.5 HR (General) recertification credit ...more

HSRM TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

The training on "Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees" is a comprehensive program designed to equip participants with the skills, knowledge, and strategies needed to navigate difficult conversations successfully.

This training will provide participants with a deep understanding of the dynamics involved in addressing challenging employees, along with proven techniques for fostering positive outcomes.

Throughout the training, participants will explore various aspects of difficult conversations, including understanding the impact of avoiding or mishandling them, preparing effectively, and setting the stage for productive dialogue. The training will emphasize the importance of effective communication strategies, active listening, and managing emotions to create a safe and supportive environment for open dialogue.

Participants will learn how to provide constructive feedback, set clear expectations, and collaboratively work towards performance improvement. They will also gain valuable insights into handling resistance, defensiveness, and conflicts that may arise during these conversations. Conflict resolution techniques, negotiation strategies, and approaches to finding win-win solutions will be explored to promote positive outcomes.

The training will emphasize the importance of follow-up and ongoing support, enabling participants to monitor progress, provide feedback, and celebrate positive changes. Additionally, self-care and reflection will be addressed to ensure participants can effectively manage their own emotions and maintain their well-being during challenging conversations.

Upon completion of the training, participants will leave with enhanced confidence, competence, and a toolkit of practical strategies to address difficult conversations with difficult employees effectively. They will be better equipped to foster accountability, motivation, and positive change within their teams and organizations.

Why should you Attend: There are several compelling reasons why attending this training on having difficult conversations with difficult employees can be highly beneficial:
  • Enhanced Leadership Skills
  • Better Employee Performance
  • Conflict Resolution and Relationship Building
  • Professional Growth and Development
  • Confidence and Resilience
  • Organizational Impact
This course will help you handle challenging interactions with troublesome workers. It will boost employee performance, strengthen relationships, and promote your professional advancement. Attend this course to strengthen your leadership skills and learn how to handle complex staff issues.

Areas Covered in the Session:
  • The training course on "Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees" covers the following key areas:
    • Understanding Difficult Conversations
    • Preparing for the Conversation
    • Setting the Stage
    • Effective Communication Strategies
    • Managing Emotions
    • Constructive Feedback and Performance Improvement
    • Handling Resistance and Defensiveness
    • Conflict Resolution Techniques
    • Follow-Up and Support
    • Self-Care and Reflection

Who Will Benefit:
  • Small Business Owners
  • Leaders
  • Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors and anyone in Leadership Role

Carolyn D. Riggins is the founder and owner of CDR Consulting Services specializing in training, coaching and identifying problematic gaps in organization. Ms. Riggins was in retail banking for 35 years with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins was successful growing her client’s relationship by 71 million dollars through valuable training and consistently coaching her teams. Ms. Riggins served in multiple capacity levels of management roles regarding the many banks in her career path. Under her leadership she was able to work as an Assistant Vice President Store Manager, Vice President Hub Manager and Vice President Retail Regional Manager.

In these varies leadership positions Ms. Riggins was successful with leading and helping her team by developing, coaching and training to achieve sales revenue growth, deposit growth, customer growth, lending growth and focusing on compliance. Also, she was selected as the Regional Bank at Work and Affinity Champion which she facilitated and delivered material through person-to-person workshop training or conference training.

In additional, Ms. Riggins utilizes her Bachelors of Applied Science degree in Management and Organizational Leadership from St Petersburg College to train team players to be successful in their roles. In addition, Ms. Riggins has a certificate of completion for Business Consulting. One of Ms. Riggins goal is to train and coach continuously by using her education and expertise daily to change, transform and impact great team players.

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