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This activity has been approved for
(General) recertification credit
TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
The training on "Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees" is a comprehensive program designed to equip participants with the skills, knowledge, and strategies needed to navigate difficult conversations successfully. This training will provide participants with a deep understanding of the dynamics involved in addressing challenging employees, along with proven techniques for fostering positive outcomes.
Throughout the training, participants will explore various aspects of difficult conversations, including understanding the impact of avoiding or mishandling them, preparing effectively, and setting the stage for productive dialogue. The training will emphasize the importance of effective communication strategies, active listening, and managing emotions to create a safe and supportive environment for open dialogue.
Participants will learn how to provide constructive feedback, set clear expectations, and collaboratively work toward performance improvement. They will also gain valuable insights into handling resistance, defensiveness, and conflicts that may arise during these conversations. Conflict resolution techniques, negotiation strategies, and approaches to finding win-win solutions will be explored to promote positive outcomes.
The training will emphasize the importance of follow-up and ongoing support, enabling participants to monitor progress, provide feedback, and celebrate positive changes. Additionally, self-care and reflection will be addressed to ensure participants can effectively manage their own emotions and maintain their well-being during challenging conversations.
Upon completion of the training, participants will leave with enhanced confidence, competence, and a toolkit of practical strategies to address difficult conversations with difficult employees effectively. They will be better equipped to foster accountability, motivation, and positive change within their teams and organizations.
Why should you Attend:
There are several compelling reasons why attending this training on having difficult conversations with difficult employees can be highly beneficial:
- Enhanced Leadership Skills: Effective leaders can handle tough conversations. This program will give you the confidence, empathy, and assertiveness to handle difficult circumstances. These abilities will improve your leadership and help you manage challenging personnel.
- Better Employee Performance: Difficult dialogues can improve employee performance and behavior. This course will teach you how to give feedback, set expectations, and work together to enhance performance. Higher productivity, employee engagement, and a better work environment can result.
- Conflict Resolution and Relationship Building: Difficult employees typically cause team friction. You'll learn active listening, conflict resolution, and defensiveness reduction in this program. Attending will teach you how to resolve issues and improve relationships with colleagues, creating a more harmonious and collaborative workplace.
- Professional Growth and Development: Being able to have unpleasant talks is a crucial ability. This training can be used to handle tough clients, resolve workplace disputes, and handle personal conflicts. This program will help you build your communication and interpersonal skills.
- Confidence and Resilience: Dealing with tough colleagues can be unpleasant. This training will help you control your emotions and respond to employee emotions. Attending will boost your confidence and resilience in stressful interactions, allowing you to remain calm and collected.
- Organizational Impact: Your company's success depends on your ability to handle unpleasant conversations with problematic workers. Attending this course will improve employee happiness, workplace culture, and turnover. Leadership qualities improve team dynamics and help organizations achieve goals.
This course will help you handle challenging interactions with troublesome workers. It will boost employee performance, strengthen relationships, and promote your professional advancement. Attend this course to strengthen your leadership skills and learn how to handle complex staff issues.
Areas Covered in the Session:
The training course on "Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees" covers the following key areas:
Who Will Benefit:
- Understanding Difficult Conversations
- Preparing for the Conversation
- Setting the Stage
- Effective Communication Strategies
- Managing Emotions
- Constructive Feedback and Performance Improvement
- Handling Resistance and Defensiveness
- Conflict Resolution Techniques
- Follow-Up and Support
- Self-Care and Reflection
- Small Business Owners
- Team Leaders
- Project Managers
- Department Heads
- Anyone in a Leadership Role
Carolyn D. Riggins is the founder and owner of CDR Consulting Services
specializing in training, coaching and identifying problematic gaps in
organization. Ms. Riggins was in retail banking for 35 years with First Florida
Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins
was successful growing her client’s relationship by 71 million dollars through
valuable training and consistently coaching her teams. Ms. Riggins served in
multiple capacity levels of management roles regarding the many banks in
her career path. Under her leadership she was able to work as an Assistant
Vice President Store Manager, Vice President Hub Manager and Vice
President Retail Regional Manager.
In these varies leadership positions Ms.
Riggins was successful with leading and helping her team by developing,
coaching and training to achieve sales revenue growth, deposit growth,
customer growth, lending growth and focusing on compliance. Also, she was
selected as the Regional Bank at Work and Affinity Champion which she
facilitated and delivered material through person-to-person workshop
training or conference training.
In additional, Ms. Riggins utilizes her
Bachelors of Applied Science degree in Management and Organizational
Leadership from St Petersburg College to train team players to be successful
in their roles. In addition, Ms. Riggins has a certificate of completion for
Business Consulting. One of Ms. Riggins goal is to train and coach
continuously by using her education and expertise daily to change, transform
and impact great team players.