Overview:

Despite good intentions, oftentimes employee performance does not measure up to expectations. Learn a model that can help the best perform better, the good improve, and that helps get poor performers on the right track. The key to successful performance management is knowing what to do when things do not go as planned. Most managers know how to manage staff performance but they are less knowledgeable about dealing with personnel problems, the abuse of leaves, excuses, medical issues, neglect, unintentional mistakes, and the wide assortment of issues that come about in the regular course of work.

Why Should You Attend: Bad behavior can mar good performance, individuals might try very hard but still fail, and deliberate rule violations undermine operations. Diagnosing performance problems and applying the appropriate supervisory intervention is the key to increased productivity. An ideal performance management system incorporates all the dimensions of performance. Increase productivity, ensure employees follow rules and policies, and ensure they conduct themselves in a professional manner, all requirements for successful outcomes. Managers who know when to either encourage or admonish employees and then motivate or redirect their efforts will hold the secret to improving productivity. There are many challenges and opportunities that can make supervision a delicate and complex balance. Having the right technique and tools makes a world of difference. Learn a four step model for diagnosing performance issues and determining which management intervention to take. Discover which technique is best for which situation. Every manager will be able to coach every employee to superstar performance when following this 21st century management protocol.      

Areas Covered in the Session:

• A 21st Century performance management process that is designed with today's knowledge workers in mind.
  
• How to coach every employee to better performance
  
• The key to handling employee "attitude" problems and personality conflicts
  
• How to diagnose performance problems and redirect employee efforts
  
• Fail-safe guidelines that motivate or encourage higher productivity
  
• An easy to follow four step model for solving nearly every personnel situation
  
• A Progressive Discipline protocol that incorporates discipline without punishment practices
  
• "Conformance": How to ensure employees follow rules, policies and proper procedures

Who Will Benefit:

• Managers
  
• Supervisors
  
• Directors
  
• Coordinators
  
• Vice President
  
• HR Managers