There are numerous business books that explore the difference between leading and managing. No where is this difference more manifest in dealing with a crisis. The simple fact is that many of the methodologies used effectively by managers are not adaptable to a crisis. The ambiguity common to crisis generates high levels of stress that can affect decision making. Indeed, the very process of decision-making changes in a fast-moving crisis.
This presentation looks at the factors that can affect your ability to deal with crisis and suggests a simple methodology for approaching an unforeseen event.
The presentation begins with a case study of a major disaster in which the challenges seem insurmountable. This is followed by a discussion of research showing how people in general and leaders, in particular, react to a crisis.
The main part of the presentation identifies the five steps that can be used to manage a crisis. These are areas where leaders commonly fail in responding to a crisis. Each step is explained using a historical case study where successful application of the steps led to a successful conclusion.
The presentation concludes with a discussion of how the case study presented at the beginning of the session was resolved and a summary of the five steps.
Why you should Attend:
There is no greater test of a leader than being faced with a crisis that threatens their organization and employees. Successful resolution of the crisis can provide a tremendous boost to the leader’s reputation while failure can have catastrophic results both for the leader personally and for the organization.
Contrary to popular belief, leaders are not born; they are made through a combination of hard work and preparation. One way to lead better in a crisis is by understanding how you and your staff will react and having a systematic approach to resolving the crisis. In this case study-based presentation, a veteran emergency manager helps you develop such an approach.
In this presentation you will learn:
Areas Covered in the Session:
- How people react to crisis and how this can affect their ability to respond
- The three critical tasks that must be performed to effectively respond to a crisis
- How failing to recognize that a crisis is developing can have long-range financial consequences
- What it means to isolate a crisis and why it is important
- The two factors integral to good decision making in a crisis
- The one thing you must do to succeed in a crisis
Who Will Benefit:
- “It’s the end of the world.”
- Common reactions to crisis
- How crisis affects decision making
- Preparing for crisis
- Coping with crisis - The six-step model
- What comes next
- Chief Financial Officers
- Human Resource Managers
- Facility Managers
- Chief Risk Officers
- Security Managers
Lucien G. Canton , CEM is an independent management consultant specializing in preparing managers to lead better in crisis. Prior to starting his own company, Mr. Canton served as the Director of Emergency Services for the city and county of San Francisco and as an Emergency Management Programs Specialist and Chief of the Hazard Mitigation Branch for FEMA Region IX.
A popular speaker and lecturer, he is the author of the best-selling Emergency Management: Concepts and Strategies for Effective Programs used as a textbook in many higher education courses. He is a Certified Emergency Manager and a Certified Business Continuity Professional.