"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1.5 (General ) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: Most people have experienced the negative outcome of conflict that was mismanaged or ignored. Conflict occurs as a result of our differences. It can be the result of such things as differing values, knowledge or expectations. Even when conflict is ignored, the underlying issues remain, and the conflict will likely surface again. Where conflict is mismanaged, its result is often another round of future conflict – usually more dramatic.

When conflict is managed effectively, the result can be greater creativity, better working environment, better relationships. Good conflict management skills are essential in an environment where teamwork is important. Good conflict management skills provide a basis upon which dynamic new solutions can found for problems.

Each of us has a preferred style of addressing conflict. When that style is the right response, we get good results. However, if it is not the best response, the results will typically be less than optimal. Successful conflict managers understand the different styles and are able to utilize the style most appropriate for the situation.

Why should you attend: We have all experienced conflict. Each person typically has a dominant style when it comes to how he/she responds to conflict. As individuals, managing conflict well means better personal and professional relationships. It raises our credibility. For a leader and organization, effective conflict management means finding the best solutions to our problems, greater teamwork, and a healthier culture. Effective conflict management is one of the most critical skills to a leader’s success.

Areas Covered in the Session:

• Define conflict
• Explain the dimensions of conflict and recognize conflict styles.
• Identify their dominant conflict style
• Assess conflict situations.
• Utilize this knowledge to effectively manage conflict situations

Who Will Benefit:

• Senior Management Team
• Directors and Administrators
• Supervisors
• Employment Managers
• Training Director
• Human Resources staff
• General Managers and CEO's
• Team Leaders
• Team Members