Communication involves both sending and receiving messages and is only effective if the sender and receiver experience the intended message. Listening and paying attention are essential to clear, consistent and appropriate communication for both the company and employees.

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview:Communication is at the heart of all human relationships. It's the glue that helps cement interpersonal relations in the workplace or causes them to break down and fall apart. Communication involves both sending and receiving messages and is only effective if the sender and receiver experience the intended message. Listening and paying attention are essential to clear, consistent and appropriate communication for both the company and employees. Successfully navigating today's fast-paced, crowded, globalized and super competitive workplace good communication is essential for company success. It is also key to getting the job, promotion and career you want. The absence of these skills can lead to miscommunication, misunderstanding, misinformation, misbehavior and mistrust. Mastering these skills will help you seize opportunities to elevate the value you bring to your company, organization and business networks through more responsive, considerate and ethical actions. The net result a more positive impression created

Why should you attend: If you have experienced uncertainty or challenges with sending and receiving communication in the workplace this workshop is for you. Your career could be stuck in a rut because of poor communication skills. Have you considered the added advantage of sharpening your listening and attentiveness skills as a way to bring more value to your business relationships? Having self-doubt about your communication skills undermines your confidence and hampers company success as well as your career growth and development.

Areas Covered in the Session:

• What is communication (good and bad)
• What do employers expect?
• Top ten effective communication skills
• Enhancing communication with listening and paying attention
• Adding value to workplace communication -Listening and attentiveness as acts of consideration and respect for others

Who Will Benefit:

• Entry level employees
• Receptionists/Front desk staff
• Interns
• Emerging leaders
• Call center personnel
• First line supervisors
• Managers
• Re-entry employees
• Human resource professionals