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“This activity has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: This course will address the basics of intercultural communication. It will help attendees see that culture dictates our perceptions and behavior, and that differing cultural values are important to personal and organizational success. We will discuss empathy and self-awareness, collaborative language, nonverbal communication, relationship building, intercultural conflict management, and barriers to effective communication such as stereotyping, discrimination and prejudice. Ultimately attendees will gain the tools they need for positive and effective intercultural communication.

Why should you attend: Is there an elephant in the room every time that one employee walks in the room because he or she is different than everyone else? Has your organization lost good employees because of diversity issues? Do your organizational members know that diversity goes beyond the standard characteristics covered in the law?

Diversity goes beyond demographic characteristics such as age, gender, race, physical ability, or sexual orientation - it is really about variation in perception, modes of thinking, feeling, communication, and behaving. If managed correctly, these differences that can help an organization succeed. When intercultural communication is effective, a diverse workforce will find a greater variety of solutions, increased adaptability in members and the organization, and a level of comfort in communicating effectively in any situation.

Areas Covered in the Session:

• The concept of diversity and intercultural communication
• How to determine one's own perceptions and stereotypes in order to recognize them in the future
• Maintain a conversation style that seeks similarities, not differences, in others
• Communicate effectively in an intercultural encounter despite cultural barriers
• Empathize and respect others to create a collaborative work environment

Who Will Benefit:

• Chief Human Resource Officers
• HR Directors and Administrators
• Employee Relations Managers
• Training Directors
• HR Managers
• HR Generalists
• HR Assistants
• Business Owners