Overview:

It's often called the "most dreaded management task". It's the performance appraisal. How do you evaluate your employees' performance without soft peddling the difficult stuff or being hypercritical and risking a defensive reaction?

In this program, Judi prepares managers & supervisors for this difficult, yet very important, job. Without a successful performance appraisal process, organizations can fall into the trap of "carrying" poor performers & tacitly endorsing substandard work. Judi shows leaders how to prepare for a performance appraisal, use behavioral, not attitudinal language, ensure legal compliance, and help employees set performance goals. She shows managers how to turn appraisal meetings into valuable give-and-take discussions and deal with defensive reactions and other negative behavior.

Why Should You Attend: To develop the skills to plan, write, and execute a performance appraisal document and sit-down meeting; to enable employees to assess performance, set goals, and develop new skills, knowledge, & competencies.

Areas Covered in the Session:

• Keep an Employee Performance Log
  
• Use Log Notes to write appraisals
  
• Write annual performance goals
  
• Write performance improvement plans
  
• Prepare for an appraisal meeting
  
• Encourage employees to self-appraise
  
• Encourage employees to appraise you
  
• Encourage employees to set annual performance goals
  
• Encourage employees to identify areas for improvement and/or development
  
• Anticipate & manage employee defensiveness, anger, or other emotions
  
• Ensure the appraisal process has "no surprises"

Who Will Benefit:

• Managers
  
• Supervisors
  
• Leaders
  
• Human Resource Professionals
  
• Shift Leaders
  
• Customer Service Providers & Managers
  
• Front Line Employees