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How to Manage Difficult Conversations

In this webinar you will learn how to Manage emotions and diffusing tension during difficult conversations.

90 Minutes
6 months
Webinar Id:
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Recorded Version

$195. One Participant
$395 Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1.5 HR (General) recertification credit ...more

HSRM TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

Difficult conversations are an inevitable part of professional life, but they can often be challenging and uncomfortable.

This training session aims to equip participants with the necessary skills and strategies to effectively manage difficult conversations in the workplace. Through interactive discussions, role-playing exercises, and practical tips, participants will gain confidence and competence in navigating tough discussions, fostering open communication, and achieving positive outcomes

Why should you Attend:
  • Understand the importance and impact of effectively managing difficult conversations
  • Recognize common challenges and triggers in difficult conversations
  • Apply active listening and empathetic communication techniques during tough discussions
  • Manage emotions and diffuse tension to maintain a productive atmosphere
  • Resolve conflicts and find common ground in difficult conversations
  • Provide constructive feedback and address sensitive issues sensitively
Areas Covered in the Session:
  • Understanding the nature and impact of difficult conversations
  • Recognizing common triggers and obstacles in difficult conversations
  • Preparing mentally and emotionally for challenging discussions
  • Active listening and empathetic communication techniques
  • Managing emotions and diffusing tension during difficult conversations
  • Assertiveness and maintaining professionalism in challenging situations
Who Will Benefit:
  • Team Leaders
  • Supervisors
  • Managers
  • HR Professionals

Tonia Morris, your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking and training company, Tonia Morris Speaks, provides leaders with training solutions that cultivate a generationally-inclusive work place.

Before starting her business in 2010, Tonia was Executive Director of Human Resources for one of the largest state pension agencies in the Southeast; she has also worked in an HR leadership capacity in other industries, including government, retail, information technology and education.

Tonia's passion for understanding the different dynamics of people led her on a quest to solve generational issues within organizations. Tonia noticed that the workforce was aging and changing, so she provided training solutions on engaging and managing a multi-generational workforce to be productive. With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.

Tonia holds a BS in Business Administration from the University of South Florida. She currently serves on the Board of Directors for the Millennial Chamber of Commerce, where she also serves as the organization's HR Director, and volunteers for the Women's Entrepreneurial Opportunity Project.

She resides in Grayson, GA, with her husband of 24 years, and two sons. In her free time, Tonia loves collecting and making jewelry, and is known in the community as "the jewelry lady."

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