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How to De-Escalate Conflicts Using Behavioral Science

November 30, 2020
10:00 AM PST | 01:00 PM EST
60 Minutes
Webinar Id:
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Live Version

$145. One Participant
$295. Group Attendees

Recorded Version

$195. One Participant
$395. Group Attendees

Combo Offers

Live + Recorded
$289 $340   One Participant

Live + Recorded
$599 $690   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


This program is based on behavioral psychology and discusses how your responses impact other people so that you can choose a response that will help you stand your ground while still being compassionate about the problem that needs to be solved.

The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.

Why should you Attend: No one likes conflict. Most of us have never been taught how to handle conflict. The result? Shame, anger, frustration, isolation and fear.

What if you could learn how to de-escalate conflicts and control them?

Learning Objectives:
  • Learn a science based approach to dealing with passive aggressive employees
  • Understand how compassion and professionalism can help resolve workplace behavior issues
  • Be able to reinforce organizational core values by modeling respectful behavior in difficult situations

Who Will Benefit:
  • Conflict management professionals
  • Managers who need to defuse conflict and help their team reach consensus
  • Human Resources Professionals (HRCI, SHRM, AHRI, CHRP, CHRL, CHRE)
  • Life Coaches and Conflict Coaches (ICF)
  • Director of Professional Development (AICD)
  • Board Certified Behavior Analyst (BCBA or BCaBA)

Jennifer Hancock is the author of several bestselling and award winning books and is the founder of Humanist Learning Systems.

Ms. Hancock has a BA in Liberal Studies from the University of Hawaii at Manoa (1990). Her field of study combined cognitive linguistics, anthropology and psychology. While in college, she apprenticed as a dolphin trainer for a dolphin language/cognition laboratory which is where she learned the behavioral science and behavior modification techniques she now teaches.

What makes her unique is that she teaches humanistic approaches grounded in dignity and compassion coupled with science based behavioral modification techniques to create positive workplace cultures that eliminate unwanted behaviors like bullying, harassment and discrimination while positively reinforcing the behaviors you do want.

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