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Giving and Receiving Feedback

Feedback is a vital part of an organization's health. It is important to know how to provide feedback to others effectively and constructively without causing offence. In this session, the speaker will explore the nature and purpose of giving feedback, and how and when to share it. She will also explain the basics of emotional intelligence and how to apply it when giving or receiving feedback.

60 Minutes
6 months
Webinar Id:
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Recorded Version

$195. One Participant
$395. Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at"

Overview: Not everyone is skilled at giving feedback, and it can be equally difficult to receive constructive criticism as well. Giving and receiving feedback is missing from workplaces and so employees are leaving. Just say 'thank you' and 'please' more and we should be good to go. No. No? No.

Feedback can reinforce existing strengths, keep goal directed behavior on course, clarify the effects of behavior, and increase recipients' abilities to detect and remedy errors on their own. Your employees want to know when they are doing good, great and need development. Learn to give it with dignity and integrity, respectfully and honestly. Frequent and effective feedback increases productivity and team harmony.

Receiving feedback also takes special skills especially when it is something you don't want to hear, and not least because not everyone is skilled at giving feedback. In order to hear feedback, you need to listen to it. Don't think about what you're going to say in reply, just listen. Pay attention to non-verbal communication as well and listen to what your colleague is not saying, as well as what they are saying. Body language accounts for 55% of our communication.

When receiving feedback question, reflect and clarify to ensure that you have fully understood all the nuances of what the other person is saying and avoid misunderstandings. Be aware of your emotions and also be able to manage them so that even if the feedback causes an emotional response, you can control it. Giving and receiving feedback, simple, yes, difficult, even more so!

Feedback is continual. Whether explicit through oral or written language, or implicit in gestures or tone of voice, feedback conveys information about behaviours and offers an evaluation of the quality of those behaviours.

Why should you Attend: This course will help you introduce feedback into your company.

A free perk to every employee in your company is feedback, positive, constructive feedback. Millennials in particular are leaving companies because they don't feel appreciated and no one has told them recently that they are doing a fine job. If you don't get feedback at work, you won't know how to give feedback when it is your turn to complement, show appreciation or discuss a sensitive topic. Giving and receiving feedback can be learned.

Areas Covered in the Session:
  • Examine the Importance of Feedback in the Workplace
  • Get six Tips on how to Receive Feedback and Six Tips on how to give Feedback
  • Learn Useful Phrases for Giving Feedback
  • Learn How to give your Boss Feedback

Who Will Benefit:
  • Anyone who Trains Employees on Soft Skills or is Responsible for Implementing change in their Organization
  • Everyone

Colleen Clarke is a highly recognized career specialist, corporate trainer, and workplace coach in the areas of career management and transition, communication and networking. For the past 20+ years she has inspired, through her training and counseling, thousands of people in groups and individually to maximize their career and workplace potential. Colleen graduated from the first class of coaching students from the Adler Institute as a certified Workplace Coach in 1999.

In 1990 Colleen founded a not for profit organization for unemployed business professionals called E.A.R.N., the Executive Advancement Resource Network. Over the 10 years she administered and facilitated Canada's most recognized support group, over 7000 job seekers benefited from the weekly motivational and educational meetings and workshops.

Colleen is a qualified MBTI Step 1 & 2, Personality Dimensions, True Colors and EQ-i2.0 facilitator. She is the author of Networking How to Build Relationships That Count and How to Get a Job and Keep It. Whether speaking or writing, Colleen insightfully and humorously shares with her audience the practical insights and "hands-on" approaches and techniques she has developed as a motivational leader.

Often quoted in magazine, news articles and columns, Colleen has a plethora of radio and television interviews to her credit as well. She contributes monthly to Canada's national newspaper The Globe and Mail's Nine to Five workplace column. She wrote weekly for internet job sites, and commuter newspapers 24 Hours and Metro Toronto. Colleen was a career advisor on Oprah's OWNetwork program "Million Dollar Neighborhood."

Whether coaching, counseling or training, Colleen exudes the passion and knowledge she has for her subject matter with humor and inspiration. Off hours you will find Colleen on the Board of Directors for the Ontario Association of Career Management and the National Communication Coaching Association, a committee member for The Toronto Police Services Division 55 Community Police Liaison Committee and an active member of the Toronto Beaches Lion’s club.

Colleen is a graduate of the University of Alberta, Edmonton, Alberta in Recreation Administration and has lived in Toronto, Ontario for 37 years.

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