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Getting Good Results from Bad Behavior

Duration:
90 Minutes
Access:
6 months
Webinar Id:
701025
Register Now

Recorded Version

$132. One Participant

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

Overview:

If you've ever had to work with a difficult person--bulldozer, time bomb, clam or whiner--and couldn't figure out how to help facilitate a change in their behavior, then this session is for you.

It's important to recognize that behaviors are driven by intentions, and everyone thinks that their intentions are positive. If you understand intentions and if you listen closely to people, they will tell you by their very speech what their intention is at any given time. And, as long at their intentions are heard and valued, their behavior is more likely to be productive and less likely to escalate into something intolerable. But, when those positive intentions go unrecognized or unexpressed, you've got trouble. Knowing how to handle the person who's exercising bad behavior is a skill that will help alleviate stress and make you a more influential person.

If you struggle with certain troublesome behaviors in others, and would like to know how to best facilitate change, you will enjoy and learn from this webinar.

Why should you attend: If you've ever had to work with people who:
  • Have a hard time differentiating between a fly swatter and a sledgehammer?
  • Verbally erupt for no apparent reason?
  • Don't or won't talk when you need them to converse?
  • Show up to complain but bring no solutions?
If you said yes to any of the above questions, you will find this program both enlightening and practical. Best of all, you'll walk away with tools and strategies that can turn your miserable person into someone who is happier and much more manageable, able to provide more value to the organization.

Areas Covered in the Session:
  • Review the primary intents that drive behavior
  • Identify how language implies intent
  • Discover what creates a difficult person (the fear associated with the intent that drives the behavior)
  • Focus on four problem behaviors-bulldozer, time bomb, clam, and whiner
  • Provide specific strategies to turn your miserable person into someone who is not only manageable, but significantly meaningful to your organizatio

Who Will Benefit:
  • Leaders
  • Team Members
  • Managers
  • Supervisors
  • Directors
Instructor:

Mary Jane Mapes MA, CSP, founder and president of The Aligned Leader Institute, a leadership development organization, is an award winning communication/leadership consultant with a track record of successes with such organizations as Avon Products, Inc., Kmart Corporation, Eaton Corporation, Dominos Pizza, Trinity Health System, and National Data Management Association. Her commitment to sharing what she has learned about management, leadership, and successful relationships has led to a great demand for her services as a keynote speaker, seminar leader, and executive coach.

Mary Jane has developed unique, powerful keynotes and seminars designed to energize your entire group. She has spoken before thousands of professionals from corporations and associations, sharing her expertise on leadership, customer service, interpersonal relationships, and personal growth. She is a member of the National Speakers Association, one of only three people to have ever received the prestigious Charles Leadership Award granted by NSA-MI for outstanding leadership, past president of the National Speakers Association - Michigan Chapter, as well board/committee member of several local professional associations and non-profit organizations. Mary Jane has shared the stage with such notables as the late Art Linkletter and author Bernie Siegel.


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