The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

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TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP^® or SHRM-SCP^®. ?

1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

Overview:

In today's dynamic workplace, leaders are increasingly confronted with challenging employee behaviors that can disrupt team harmony, reduce productivity, and escalate conflicts.

This training session is meticulously designed to equip managers with the necessary skills and strategies to effectively address and manage difficult behaviors, fostering a positive and productive organizational environment.

Participants will delve into the psychological and situational factors contributing to challenging behaviors, understanding the underlying causes comprehensively. The training will cover a wide range of difficult behaviors, from passive aggression and insubordination to disruptive conduct, providing managers with the tools to identify and assess these behaviors accurately.

The training will focus on effective communication strategies, including active listening, empathy, and constructive feedback techniques. Managers will also learn de-escalation methods and conflict resolution skills for handling high-stress situations. The course also emphasizes the importance of legal and ethical considerations, ensuring managers can navigate complex scenarios while maintaining fairness and compliance with employment laws.

Through interactive lectures, real-world case studies, and role-playing exercises, participants can practice and refine their skills in a supportive learning environment. The training will include practical tools such as behavioral assessments, performance improvement plans, and structured intervention techniques.

By the end of this training, managers will be well-equipped to create and implement action plans that set clear expectations and consequences for difficult behaviors. They will learn to foster a supportive work environment that promotes open communication, trust, and collaboration. This training is invaluable in enhancing leadership effectiveness, improving team dynamics, and driving sustainable change within the organization.

Why should you Attend:

• Enhance Team Performance and Cohesion
• Gain Advanced Strategies and Tools
• Understand Psychological and Situational Factors
• Ensure Legal and Ethical Compliance
• Promote Leadership Effectiveness
• Invest in Personal and Professional Growth

Areas Covered in the Session:

• Understanding Employee Behavior
• Identifying Difficult Behaviors
• Root Cause Analysis
• Legal and Ethical Considerations
• Effective Communication Strategies
• Developing Action Plans
• Coaching and Mentoring
• Building a Positive Organizational Culture
• Handling Specific Situations

Who Will Benefit:

• Small Business Owners
• Leaders
• Managers
• Team Leaders
• Project Managers
• Department Heads
• Supervisors
• Anyone in Leadership Role