Disciplining and terminating workers who are underperforming or breaking the rules is stressful for even the most skilled manager. Even worse, there are so many ways to get it wrong; failing to document all incidents regarding a discharge, firing an employee who has health or personal problems, or waiting until the employee's performance has deteriorated past the point of no return to address it.

• How to turn problem employees around
  
• How to decide when it's time to stop coaching and start disciplining individual employees
  
• How to determine what is appropriate discipline
  
• Best practices for preparing, communicating, and documenting performance improvement plans for your workers
  
• The most common mistakes employers make with progressive discipline (and how you can avoid repeating them)
  
• The step-by-step procedures you should always follow when discharging an employee
  
• What you should always say - and what you must never say - when letting an employee go
  
• How to handle the termination meeting - who should attend, and what to say and do
  
• The legal thresholds you must meet when firing workers based on bad behavior or poor performance
  
• How to avoid (and defend yourself against) bias and retaliation claims made by departing employees
  
• How to avoid making mistakes when disciplining or terminating older workers and other "protected class" employees
  
• The special challenges presented by workers out on leave, from FMLA and USERRA to workers comp

• Chief Human Resource Officers
  
• Senior Management Team
  
• HR Managers, Directors, and Administrators
  
• Supervisors
  
• Employment Managers
  
• Training Director