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Easy and Effortless Difficult Conversations

Duration:
60 Minutes
Access:
6 months
Webinar Id:
707590
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Recorded Version

$195. One Participant
$395 Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

HRCI

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1 HR (General) recertification credit ...more

HSRM TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
 Overview:

Even though words flow freely, it is curious how seldom minds meet and how much frustration is felt at misunderstandings.

There is a dissonance you can literally feel in the air when you disagree with another person whether that is in a private conversation or in a team meeting.

This dissonance, the difference of opinions, accompanied by strong emotions can stop productivity in its tracks. Not only is progress stopped on the project, but the productivity of the individuals in the conflict usually flatlines because of negative emotions.

The most glaring problem is that individuals do not have the verbal and emotional skills to handle conflict.

Why should you Attend: Individual needs are not met, and dialog does not communicate nor connect but becomes difficult. Relationships are destroyed and teamwork suffers when conversations end poorly. Employees need tools to revisit the conversation and to restore healthy interactions.

Easy and Effortless Difficult Conversations explores the components of conflict and examines the 5 ways of responding to conflict:
  • Win/Lose
  • Lose/Lose
  • Lose/Win
  • Compromise
  • Win/Win
It is important for attendees to change the paradigms of conflict from negative to positive.

Easy and Effortless Difficult Conversations teaches the subtle nuances of conversation as differences of opinion arise and provides an effective model to get both parties into a problem-solving dialog.

Areas Covered in the Session:
  • State your viewpoint so others will listen
  • Articulate the disagreement
  • Listen and learn the other person's viewpoint
  • Connect viewpoints with the "And Stance"
  • Acknowledge the power of emotions in difficult conversations
  • Analyze blame vs. contribution in difficult situations
  • Use the P.R.E.P. formula to have a difficult conversation in a non-combative way
  • Read body language
  • Negotiate a way forward
Who Will Benefit:
  • Team Leads
  • Team Members
  • Chief Human Resources Officer and staff
  • Director of Human Resources and staff
  • VP of Human Resources
    • Recruiter
    • Benefits
    • Organizational Development
    • Learning and Development
Instructor:

Karla Brandau is a thought leader in management and team building techniques. She trains managers to improve their relationship with the employees to earn their gift of discretionary effort. She specializes in personalities, communication skills, leadership principles. She is the CEO of Workplace Power Institute and has educated mangers with her proven leadership principles in companies such as Motorola, Coca-Cola Enterprises, Panasonic, and BYD America.

She has a degree in education and is a Certified Speaking Professional, an earned designation given by National Speakers Association. Karla’s book, How to Earn the Gift of Discretionary Effort, teaches managers how to be the leader people CHOOSE to follow, not have to follow because of their position on the organizational chart.


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