"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1.5 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: As a leader, you are evaluated and remembered by your ability to communicate your ideas clearly and with confidence-upward, downward and across your organization. The fact is, you are always communicating, even in silence. Your body language, attitude, energy and level of attention send a stronger message than your words.

Ideally, you have a vision of the qualities you want to possess and how you want to be perceived as a leader. Developing leadership presence requires embodying that vision consistently and appropriately in your day-to-day communications.

Whether it's a casual interaction, a strategy meeting, a potentially difficult discussion, or you're coaching your team, it's essential to calibrate your message to your audience. Anticipate how they may receive it, and show them respect regardless of their role or your relationship.

Leadership presence-and presence in general-means listening. For both the spoken and the unspoken message. Pay attention to the speaker's tone, energy, physiology and emotions to hear what's not being said. It's an intuitive skill that requires practice, but it's so rare in today's workplace that it will set you apart and build trust and loyalty among your colleagues.

Why should you attend: You'll perform more efficiently as your communications become open and clear, your decisions informed by facts rather than assumptions, and you'll manage more effectively as roles, tasks and expectations are discussed and agreed to.

Developing your communication skills is critical to your success. It's a noisy world and you have to connect and articulate your points succinctly in order to be heard. Beyond that, these skills help to build relationships and uplift the morale and the productivity of your workforce.

It's not just what you say, it's how you say it, and how you make people feel. That's why they engage, and it's what they remember.

Fortunately, few barriers are insurmountable if you step back, assess and formulate an approach. Conscious leaders do this constantly, using specific, learnable skills to keep themselves and their companies on track.

Areas Covered in the Session:

• Set your intention and understand your role in the communication
• Create frameworks to organize your thoughts, information and approach
• Include the right amount of background and context
• Build rapport and engage your listener using techniques from professional speakers
• Keep the conversation focused and productive
• Use your body language to support your message and remain calm and focused
• Ask for input with targeted questions
• Use three levels of listening as appropriate for the situation
• Check for comprehension of all participants
• Know when silence is your best bet

Who Will Benefit:

• Managers
• Supervisors
• Business owners
• Team leaders
• Professionals who want to become comfortable and capable communicating at all levels