"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (General ) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: Managers spend more than 40% of their time dealing with workplace conflicts. Conflicts slow down everyone's productivity and can lead to malicious law suits or deadly violence. In this program, Judi Clements helps your gain the conflict management skills you need to prevent or resolve conflict before it gets out of control. You'll learn how to turn destructive conflict into productive discussion by objectively analyzing the causes of conflicts & developing action plans to reverse problems. You'll learn how to mediate conflict between employees, prevent conflict from turning violent, and return your workplace to a more productive one.

Why should you attend: To develop the skills to prevent or resolve workplace conflict more effectively so that conflicts are dealt with early and effectively before they develop into major problems

Areas Covered in the Session:

• HR's and managements roles and responsibilities in preventing & managing workplace conflict
• How to assess a variety of conflict situations and their root causes
• How to distinguish between personality conflicts & disciplinary issues
• How to distinguish between constructive conflict and destructive conflict
• Productive ways to prevent destructive conflict or its escalation
• How to coach employees in the art of peer-to-peer conflict management
• How to conduct win-win mediation with employees

Who Will Benefit:

• Senior HR Professionals
• HR Analysts
• HR Managers
• Directors
• HR Personnel
• Employee Relations Professionals
• Directors
• Vice Presidents
• Managers
• Shift Leaders
• All Employees