Conflict Resolution - Prevent, De-escalate, Resolve

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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

Overview:

Behaviors like gossiping, stonewalling, belittling, passive aggressiveness, fingerpointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations.

According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. For example, one increased expense is paid leave.

Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once. On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with them. The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40-hour-a-week schedule, that is 43-69 hours per month. Wow! Conflict comes in many shapes and sizes.

It can be between you and another, between two of your employees or co-workers, or even involving customers and outside individuals. You will benefit by gaining a general knowledge of how to spot conflict brewing, how to best nip it in the bud, and what to do if it gets out of hand. This topic was developed into a training due to a client request as they were anticipating conflict upon re-opening their business doors after the COVID-19 pandemic. They had concerns that their customers would not like the changes they had made, be frustrated with waiting time to be served, and take it out on their employees. There was also concern that the employees would need to re-learn how to work side by side again in a cooperative, patient, and kind way.

Why should you Attend: Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders are realizing this negative issue is not just knocking at but is already inside their doors. Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.

Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into. This course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict, no matter what industry you are in. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.

Areas Covered in the Session:

• A closer look at conflict
• Burning questions
• Underlying Causes
• Conflict Behaviors
• Common Conflict Strategies
• Misconceptions
• Remote Workers
• Affects
• Conflict prevention
• Awareness of self and others
• PEKs
• Actions
• Graham's Hierarchy of Disagreement
• The Gray Rock Method
• Self-Reflections
• Conflict resolution with de-escalation tips and techniques
• The power of one word
• Heated arguments
• Finding compromise
• Mental health emergency
• A T.E.A.M. approach
• Mediation
• Back to Basics 1-2-3

Who Will Benefit:

• Human Resource Professionals
• Leadership Teams
• Supervisors
• Managers
• Business Owners
• CEO's
• COO's
• CHRO's
• Presidents
• Vice Presidents
• Staff