Conflict Resolution - Prevent, De-escalate, Resolve

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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

Overview:

Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. As example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.

On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with it. The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40 hour a week schedule, that is 43-69 hours per month. Wow!

Why you should Attend: Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders are realizing this negative issue is in their doors.

Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.

Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.

Registering for this course will help you increases self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.

Participant will:

• Identify and know how to respond to various levels of conflict behavior
• Recognize our own natural responses to adversity
• Explore conflict prevention measures
• Learn de-escalation strategies for safe interventions
• Determine resolution options
• Strengthen verbal and nonverbal communication skills

Areas Covered in the Session:

• Closer look at conflict - underlying causes of behavior
• Conflict prevention
• Awareness of self and others
• PEKs
• Actions
• Conflict resolution with de-escalation tips and techniques A T.E.A.M. approach

Who Will Benefit:

• Leaders
• Managers
• Supervisors
• Human Resource Professionals
• HR Generalists
• Payroll Specialists
• HR Specialists
• Small Business Owners
• Employees