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Conflict Management: When 'Off with Their Heads!' Won't Work

Duration:
90 Minutes
Access:
6 months
Webinar Id:
701070
Register Now

Recorded Version

$140. One Participant

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: When 'Off with Their Heads!' Won't Work presents an overview of five conflict resolutions strategies plus six simple tips for getting past upsets and conflicts at work and in life. Using a combination of models and real-life stories, you will learn which strategies are most appropriate for specific situations.

Why should you attend: While conflict is not a direct line item on the income statement, it is definitely significant cost of doing business. 85% of employees report they experience conflict on the job and managers say they spend 50% of their time dealing with that conflict. Take a moment and calculate the cost of half the salary of each of the managers in your company of the course of a year. Depressing isn't it?

Additionally, according to a study conducted by Korn Ferry Institute, the leading executive search firm in the world, 46% of professionals list conflict management as the #1 most difficult skills to develop.

On a personal level, an inability to successfully navigate conflict situations can lead to increased stress, physical illness, depression, reduced self esteem, career stagnation, divorce and worse.

There are a variety of ways to deal with conflict, however some are more appropriate to specific situations and using the wrong approach can set potential resolution back or derail it altogether. Similarly, if you always default to the same strategy, you'll be less effective, lose respect of your peers and/or create unnecessary roadblocks or derailments to progress on important goals, both personal and business.

Areas Covered in the Session:
  • How to determine which approaches work best in specific situations
  • The best way to resolve an issue and maintain a strong, positive relationship
  • Positive ways to communicate needs and then, get them met
  • The secret weapon for broaching really touchy subjects
  • How to and why you benefit from being more appreciative of diverse points of view
  • How to identify, affirm and then separate emotions from situations to facilitate more rapid resolucion
  • How to devise communications that engender cooperation
  • The value of taking responsibility for the resolutions process

Who Will Benefit:
  • Employees
  • Supervisors
  • Managers
  • Directors
  • Vice Presidents (Senior and Executive VPs)
  • Presidents
  • CEOs
  • Board Members
  • Vendors
  • Customers
  • Business Owners
  • Entrepreneurs
Instructor:

Loretta Love Huff Known and appreciated by thousands of engaged and sometimes exhausted executives and entrepreneurs as The Dream Leader for Business™, Loretta Love Huff "Helps people and teams EXCEED their dreams™! Loretta guides her clients to unleash their inner leader, influence with integrity and produce results that otherwise would not have been attained.

She has coached or trained leaders at Hewlett-Packard, Sprint, Henkel/Dial, Arizona Power Supply (APS), Salt River Project (SRP), Allstate, Visa, Schwab, KPMG, Wells Fargo, PricewaterhouseCoopers, Arizona State University, Maricopa County, the Mayo Clinic, State Farm and Merrill Lynch.

Loretta has made several appearances on the local Fox10 Morning News show, radio shows across the country and been featured in numerous business publications including the New York Times, the Wall Street Journal, the Arizona Republic, Black Enterprise, The Phoenix Business Journal, Arizona Woman, and Working Mother magazine.

She is the author of two books, Leadership without Limits: Inspiring the Best in Yourself, Your People and Your Organization and 6 Keys for Dissolving Disputes: When 'Off with Their Heads!' Won't Work. She is also the creator of Sleep, Leap, Reap: The Bamboo Approach to Bountiful Business Growth, a consulting process that generates new revenue sources and increases profit margins for professional service firms and service-based businesses.

Loretta is a Phoenix Business Journal Top Women in Business honoree and a National Council of Negro Women - Metropolitan Sun Section of Phoenix Woman of Excellence. She is also a Past President of the Phoenix Chapter of the National Association of Women Business Owners (NAWBO) and the President of the Arizona Chapter of the National Speakers Association. Loretta is a certified facilitator of the highly acclaimed coaching program Get Clients Now!® and a certified partner of The Whale Hunters, a strategic sales coaching and training company.

Prior to starting her consulting company, Loretta worked at Fortune 500 companies such as Apple Computer, Sega of America, PDI/DreamWorks, Bank of America, Sears and Kraft Foods. She holds a B.S. in Psychology from Howard University and an M.B.A in Finance from the University of Chicago.


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