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"This program, has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: Today organizations are realizing the tremendous cost of incivility in the workplace. Incivility leads to decreased morale, anxiety, depression, absenteeism, and loss of productivity. Employees working side-by-side need to learn how to respect each other so they can work as a team. In this information-packed webinar, Judi Clements shows you how to begin the process of making your organization a civility-conscious place.

You will learn how to spot the signs of incivility, get senior management buy-in to affect change, and begin the process of building civility literacy in your organization. This program is based on the idea that civility, like all good communication practices, is a skill that can be taught, reinforced, and rewarded. Civility is no longer a "nice-to-do," but a workplace imperative for a safer, more productive workplace.

Why should you attend: To create a culture of respect and civility by empowering your organization with the essential tools of workplace civility

Areas Covered in the Session:

• Diagnose how & why civility breaks down
• Understand the cost of incivility in terms of lost productivity and staff attrition
• Find the common elements that distinguish "civility" from "incivility"
• View civility as a communication skill
• Pinpoint the role of managers in creating & sustaining civility in the workplace
• Utilize techniques to reverse incivility
• Implement a workplace civility policy
• Involve senior management in implementing a civility-minded culture
  

Who Will Benefit:

• Senior HR Professionals
• HR Analysts
• HR Managers
• Directors
• HR Personnel
• Employee Relations Professionals
• Directors
• Vice Presidents
• Managers
• Shift Leaders
• All Employees