Overview:

Encouraging civility in the workplace is becoming a corporate goal in our diverse, hurried, stressed and litigation-prone society.

A civil workplace is good for employees, managers, customers, and the bottom line. Rudeness, however, has become so commonplace that we often can't escape it. Employees working side-by-side need to learn how to respect each other so that they can work as a team. Unreturned emails, unfulfilled promises, late arrivals at meetings, & distracted listening all hurt workplace productivity and make work an awful place to be. In this program, Judi teaches employees how to renew workplace civility by learning how to evaluate their words and actions using a variety of simple, yet effective, tools.

Why you should attend: To develop the skills to communicate more respectfully and productively in the workplace; to minimize workplace conflict, encourage teamwork, and build a positive, productive workplace.

Areas Covered In the Session:

• Pinpoint the characteristics of respectful communicators
  
• Self assess your civility index
  
• Diagnose how & why civility breaks down
  
• Choose the most respectful communication practices
  
• Understand the negative consequences of gossip
  
• Develop a positive communication climate to enhance productivity
  
• Utilize civility litmus tests
  
• Use appropriate email and meeting etiquette
  
• Practice the Top Civility Guidelines

Who will benefit:

• Managers
  
• Supervisors
  
• Leaders
  
• Human Resource Professionals
  
• Shift Leaders
  
• Customer Service Providers & Managers
  
• Front Line Employees