Overview:

In today's highly-competitive, fast-paced, always-connected business arenas, personal and online interactions often lack the common courtesies and considerations that promote smooth and harmonious human relationships. The result outcome can be unnecessary coarseness, tension and uneasiness that may have an impact both internal and external to the organization.

Civility means finding common ground as a place for mutual respect and the practice of considerate, kind and responsible behavior on a consistent basis, regardless of disagreements or differences between parties. Like civility, protocol addresses commonly expected behaviors. It also includes procedures governed by custom and practices that encourage respect and courtesy. Civility and protocol provide a framework and skill set that help us guide us to more readily take into consideration the dignity and comfort of others. These skills bring out the best in us and pave the way for happier, more positive and ultimately more productive relationships. Practiced in everyday interactions between colleagues, clients or customers, these are the seeds that can empower business and professional relationships to flourish.

Whether by face-to-face interaction or via digital communication, extended or short-term, human relationships are the key to success in any organization or company. A thirty-second telephone phone call with an unhappy customer can determine the fate of an employee or the company. The ease of extending that experience to the internet can create swift and immediate impact that may or may not be pleasant. The ability of employees, managers, members and leaders to apply the foundational principles and common acts of civility and protocol is critical. This takes skill, practice, a good attitude and commitment. Knowledge and use of good manners, etiquette, protocol and civility can avoid the embarrassment and tension of behavior that may be perceived as disrespectful, discourteous or abrasive. These skills enhance personal and professional effectiveness, self-confidence and add significant value to any organization.

Areas Covered in the Session:

• The meaning of civility
• Applying a definition of civility to the business context
• Why we need civility in business
• Relationships at the center of civility
• The definition of protocol
• The practice of civility and protocol in business
• What happens in the absence of civility and protocol
• Steps to "power up" relationships to create more ease and harmony
• A few success stories

Who Will Benefit:

• Young Professionals
• Front-Line Employees
• Project Teams
• Supervisors
• Project Managers