Overview:

"I don't like your rates." "Your branch isn't convenient." "I don't understand your online banking system." "I already have a bank." "Your fees are too high."

These are all common objections. You probably have a few others not listed above. But how do you handle the objection without being pushy? How do you respond and not sound like a "salesperson?" That's exactly what you will learn in this webinar.

Why You Should Attend: The fear of being rejected is real. No one enjoys being told "no." As a banker, you want to provide outstanding service, but not come across as pushy. So when someone tells you "no, thanks" or "your rate is too high (or too low)," you need to be able to respond to their concerns.

Areas Covered in the Session:

• What is an objection?
• Why do customers object?
• Is an objection a bad thing?
• Steps for handling the three most common objections bankers face
• Bonus: the BEST way to handle an objection

Who Will Benefit:

• Frontline employees
• Sales professionals
• Call center employees
• Customer Service employees