Overview:

This webinar is designed to give managers insight and tools for effectively dealing with performance issues.

It is a challenging job but with the right preparation, we can hold employees accountable and improve our organizations. You will receive several handouts that will act as a toolkit to get you started with your own program.

Managing employee performance is a critical role for all leaders, of any group, even volunteers and family members. Expected outcomes depend on the leader’s ability to set clear performance expectations (outcomes) and in some situations help by defining methods or processes that are to be used. Periodically an employee may become disconnected from the outcome (goals), or processes and this situation must be quickly assessed, and action taken.

To wait, defer or "hope" it will get better is not an option as both the organization performance and impact on co-workers starts to take hold and can have compounding negative impact. Addressing both technical ability and behavioral issues must be done expediently and with proper alignment to policy along with regulatory boundaries for such action. The risk is real for doing it wrong, lawsuits and negative public relations, are two of the areas of concern. Having a leadership team that is well advised and consistently applying best practices and approaches to performance management is critical to long term success.

Why you should Attend: Despite good hiring and inspired leadership, all supervisors ultimately must deal with someone who is not performing at the expected, desired or required level. Whether it’s crummy attitude, attendance, or just unable to do good work; employee performance issues often consume large amounts of time, energy, and emotion. In fact, most employees have witnessed poor performance from bad behavior to ineptness, lack of skills or what looks like zero motivation. Talent Management is the overarching structure all organizations have, some more well developed and defined than others. In this webinar we will focus on the one area, Performance Management and why and how to address.

Areas Covered in the Session:

• How to start off on the right foot by creating clear expectations
• How poor performance effects organizational performance and work environments
• How progressive discipline policies can hurt you
• What is employment-at-will and when can you use it?
• The key concepts in just cause
• Steps for conducting disciplinary investigations
• How to hold employees accountable for sustained change
• A simple system for determining how to coach employees
• Dealing with difficult people
• 11 barriers supervisors face in managing behavior
• Methods for objectively documenting Toxic Behavior Syndrome
• How to prepare for termination
• How to prepare for and conduct a disciplinary meeting
• Performance Improvement Plans - receive a sample form
• Setting SMART goals for employee performance
• How to use last chance warnings

Who Will Benefit:

• HR Manager
• HR Business Partner
• People & Culture Manager
• Employee Relations Specialist
• Talent Development Manager
• Compliance Officer
• Operations Manager
• Team Leader
• Department Head
• Small Business Owner