Overview:

Everyone experiences conflict. But not everyone handles conflict the same way. Some people find handling conflict very easy and natural. Other people will do everything in their power to avoid conflict. In this webinar, you’ll learn specific techniques for handling conflict in a way that is respectful and professional.

Why You Should Attend: Conflict is a part of our daily lives. Whether it’s with a customer, your coworker, or even a family member. But you’re not sure how to handle it; or you’re not sure if it’s even worth handling. And what if you have conflict with your manager? These are all valid questions. And this is why you should attend this webinar.

Areas Covered in the Session:

• What is conflict?
• Why does conflict occur?
• The science behind conflict
• The 5 ways we handle conflict
• Choosing the right approach to handle conflict, depending on the situation (and the person)

Who Will Benefit:

• Everyone