The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.

This activity has been approved for 3 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."


Overview: Get ready for everything you need to know about toxic personalities! In this webinar, HR professionals will delve deeply into the extensive 3-year national study by Dr. Mitchell Kusy and Dr. Elizabeth Holloway on how toxic behaviors in the workplace rob organizations of talent and money. Beyond this ringside seat, you will have an opportunity to complete inventories and templates designed to support your practice in both working with toxic individuals and supporting leaders in your organization to deal with this swiftly and successfully.

You will receive solid evidence on how "everyday civility" improves team performance and the bottom line. Respect is no longer a "nice to have." Everyday civility means business! Of all the strategies researched in their study on toxic personalities, feedback was the #1 UNSUCCESSFUL strategy engaged by leaders! So what should HR do if feedback is not successful? Before feedback can be effective, a few other pieces of the pie need to be in place. Dr. Kusy will cover these top "before feedback" strategies, as well as three detailed templates needed for feedback to work.

This webinar takes both macro and micro HR perspectives-and explores these in-depth. The macro is presented in the form of how best to understand the system components that make toxic personalities tick. You will receive real how-to's to make a difference in how your orgnization deals with toxic individuals. You will also receive an innovative, simple, and no-cost recruiting practice to avoid hiring these narcissistic personality-types in the first place.

And what about those 51% of employees who are likely to quit because of a toxic person? Stay tuned for his innovative use of the exit interview that provides HR with new vehicles for understanding that everyday civility cultures are created one step at a time. It takes a village!

Micro HR perspectives are presented through unique team assessment strategies designed to identify how toxic behaviors erode team cultures. And the build-up of toxic team cultures creates toxic organizational cultures.

Why should you Attend:

• Toxic people cost money! To find out how much, you will complete Dr. Kusy's Toxic Cost Worksheet to determine in 2 minutes their cost in your organization
• Understand Dr. Kusy's extensive 3-year national study of over 400 individuals provides-and what this means to your organization
• Experience innovative and simple recruiting practices and templates to avoid hiring these narcissistic personas in the first place
• Tailor the coaching to whether the toxic person is a direct report, a peer, or yes even one's boss!
• Use a new form of exit interviews to better identify toxic bosses
• Complete several inventories to identify toxic buffers and toxic protectors who enable toxic people to get away with bad behavior
• In less than 5 minutes revamp performance management to create work cultures of everyday civility
• Experience a team assessment instrument used to compare work teams in your organization to a national sample-to erode uncivil behaviors and strengthen everyday team civility

Areas Covered in the Session:

• How can HR reduce the severity of these toxic behaviors? With 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale, HR professionals will understand how to turn this around.
• How can HR assess team climate with a simple and innovative assessment tool? 94% of employees have work with a toxic person in the past 5 years: 87% reported that team climate worsened. HR leaders will experience this unique team assessment tool
• What are top HR strategies to reduce turnover of good people who quit because of a toxic colleague? 51% of your organization's top talent is likely to quit because of a toxic person; 12% actually do! HR professionals will understand the top 3 strategies to reduce turnover
• How can HR prevent the erosion of your business by customers witnessing toxic employee behaviors? 92% of your customers who witness a toxic interchange between two employees tell others. Stop this now!
• What can HR do to increase the importance of reporting toxic behaviors? Only 6% of individuals impacted by a toxic person ever filed a formal complaint. You need to increase this so HR better understands the impact toxic people on your organization

Who Will Benefit:

• HR Leaders
• HR Practitioners
• Talent Development Professionals
• Organization Development Practitioners
• Leadership Coaches