Webinar Pack
Modules:
Pack of SEVEN : Employee Behavior at Wokplace
Product Id: 9009
- Do's and Don'ts of Documenting Employee Behavior, Performance, and Discipline
- Dealing With Difficult People In Life & Work
- When Good Workers Go Bad - Managing Toxic Employees
- Managing Toxic & Other Employees Who have Attitude Issues
- EMPLOYEES FROM HELL: How to Work with People Who Suck the Life out of your Organization
- Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Approach Them
- Managing Toxic Employees: Strategies for Leaders to Effectively Deal with Employee Attitude Issues
Training Options
Webinar Packs Access recorded version unlimited viewing for 6 months. (For Customize Webinar Packs Please Call Customer Care)
Overview: The absence of solid documentation is the single most common mistake employers make when handling employee performance, behavior and discipline issues.
Not properly documenting, or not documented at all, can hurt employers and employees in several ways. Documentation can make or break a manager’s ability to discipline, terminate, fairly promote, reward, and recognize employees. Additionally, solid documentation will become an employer’s best friend when an employee brings discrimination or other employment-related claims against the organization.
Possessing a solid understanding of the do's and don’ts of documenting employee performance, discipline, and behavior is an essential tool for managers and supervisors because they need to make a serious effort to effectively record all events in the employment history of their employees - both positive and negative.
Why you should Attend: Participants in this presentation will learn the importance of and how to create effective, bullet-proof documentation, recognize the pitfalls to avoid when documenting, the importance of the performance appraisal process and understand documentation’s role in investigations and lawsuits.
Areas Covered in the Session:
Who Will Benefit:
Possessing a solid understanding of the do's and don’ts of documenting employee performance, discipline, and behavior is an essential tool for managers and supervisors because they need to make a serious effort to effectively record all events in the employment history of their employees - both positive and negative.
Why you should Attend: Participants in this presentation will learn the importance of and how to create effective, bullet-proof documentation, recognize the pitfalls to avoid when documenting, the importance of the performance appraisal process and understand documentation’s role in investigations and lawsuits.
Areas Covered in the Session:
- Importance of solid documentation
- Role documentation plays in investigations & lawsuits
- If it isn’t documented, it didn’t happen!
- What, When, & How to document
- Documenting as a routine task - don’t put it off!
- Errors & pitfalls when documenting performance & behavior
- Best practices & guidelines when documenting performance & behavior
- Analyzing performance & behavioral problems
- What is Progressive Discipline?
- Utilizing Progress Discipline in your workplace
- Handling employee disagreements with disciplinary and/or performance write-ups
- What to do when an employee refuses to sign/acknowledge performance write-ups
- Documentation examples: The good, bad & the ugly!
- Use of Subjective vs. Objective terminology & examples
- Assessing the risks of taking action versus not taking action
- Stakeholder responsibilities in the Performance Appraisal process
- Factors that distort performance appraisals
- Common issues when providing feedback & how to overcome them
- Tactics for providing effective feedback
- Pitfalls to avoid when assessing performance
- Goals & key elements of conducting effective investigations of performance & behavior
- Taking corrective action
- Documentation retention
Who Will Benefit:
- Business Owners
- Human Resources professionals
- Managers & Supervisors
- Project Managers
- Team Leaders
- Compliance professionals
- Operations professionals
- Talent Development professionals
Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane's leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country.
Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.
Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.
Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.
Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.
Overview: Need help with difficult people in your life? We've got your solution right here! Difficult people can be a challenging problem But with these Cutting edge Skills from a Master Therapist.
This problem can be easily solved. In this training, you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people in line at Walmart All the way to lock-down psychiatric patients.
These skills are all extensively tested in the field and known to produce outstanding results. Prof. Paul makes it fast, simple, and easy for anyone to learn these skills.
Why you should Attend: Just a Few Of The Secrets You Will Learn In This Course
Areas Covered in the Session:
Who Will Benefit:
These skills are all extensively tested in the field and known to produce outstanding results. Prof. Paul makes it fast, simple, and easy for anyone to learn these skills.
Why you should Attend: Just a Few Of The Secrets You Will Learn In This Course
- Secrets Of How To Deal With Specific Types Of Difficult People
- Secret Techniques to Control Your Emotions & Come From A Place Of Strength & Power
- Hidden Methods For Dealing With Conflict
- Learn How To Skillfully Side-Step Difficult People
- Gain Mastery & Skill Over Difficult People With These Amazing Strategies
- Discover The Secret Reasons WHY Difficult People Are The Way They Are
- Learn This Secret “Ninja Technique” That Can Stop Difficult People In Their Tracks!
Areas Covered in the Session:
- Gain An Increased Understanding Of Ourselves And WHY We Get So Angry At Others
- How To Gain Control Of Others - By Gaining Control Of Ourselves
- General Tips For Dealing With Problem People And Anger
- The REAL Reasons You Get Angry At Difficult People
- Hidden Secrets Of Relationships & Boundary Setting
- Learn WHY difficult People Target YOU
- Specific SOLUTIONS For Dealing With Various Types Of Difficult People
Who Will Benefit:
- CEOs
- Executives
- Salespeople
- Managers
- Team Leaders
- Business Owners
- Marketers
- HR Professionals
- Entrepreneurs
- Virtually Anyone!
Paul J.Cline Serial Entrepreneur and Psychology Expert. CEO at Advanced Ideas, Inc, Award Winning University Professor, Therapist, Corporate Trainer, Professional Speaker, Internet Marketing Expert and Business Consultant. I have 4 Advanced Degrees, Extensive Experience in the fields of Business & Psychology and a Wealth of Information to Share!
Overview: If you have struggled with miscommunication, broken promises or dissention on your team, this is a perfect time to add a set of advanced communication tools to your leadership toolkit.
If you had the power to turn your employee's attitudes around, observe behavior without judging and be crystal clear when you delegate so you are delighted with the results, how would it impact your life?
We will show you how to tap into the "underlying conversation" you have when you are communicating with everyone. You will see why it is so easy to make assumptions and get disappointed. You will discover how to get on the same page with your employees so trust will build on your team! You will also have simple and profound tools to "walk your talk" and earn respect as a leader.
With over three decades of partnering with clients to create sustainable business cultures and structuring their organizations to produce empowered "stakeholders" we have proven tools and strategies. Tap into our wealth of resources!
Why should you Attend: Evolved leaders spend time to get specific before they delegate anything and they know how to verify their communication was received. They spend time observing their employees and cheering on the specific behaviors that drive results. They monitor their own facial expression and their nonverbal communication mindfully and deliberately to reinforce their message. Their actions match their words and this lifts the morale of the whole team.
The workshop topics are:
Tap into our proven framework and build a dynamic culture for high-speed collaboration, innovation and performance
Areas Covered in the Session: In this workshop you will experience practical and profound communication tools and strategies that you use in every area of your life. You can invite your team to join you or you can take this back and implement it with your team. Some of the topics are:
Who Will Benefit:
We will show you how to tap into the "underlying conversation" you have when you are communicating with everyone. You will see why it is so easy to make assumptions and get disappointed. You will discover how to get on the same page with your employees so trust will build on your team! You will also have simple and profound tools to "walk your talk" and earn respect as a leader.
With over three decades of partnering with clients to create sustainable business cultures and structuring their organizations to produce empowered "stakeholders" we have proven tools and strategies. Tap into our wealth of resources!
Why should you Attend: Evolved leaders spend time to get specific before they delegate anything and they know how to verify their communication was received. They spend time observing their employees and cheering on the specific behaviors that drive results. They monitor their own facial expression and their nonverbal communication mindfully and deliberately to reinforce their message. Their actions match their words and this lifts the morale of the whole team.
The workshop topics are:
- Mastering Nonverbal Communication: Cultivating team awareness of facial expressions, posture, actions and intentions so that they
- Turning Attitudes Around: Using observed behavior to give feedback and gaining agreement. Identifying the actions and behaviors that show unwillingness or indifference
- Being Specific: Get everyone on the same page by communicating in pictures, asking questions for clarification, and setting deadlines for completion
- Rules of Engagement: Establish the behaviors, values and actions that build teamwork while respectfully honoring differences and other points of view. Establish consequences of breaking these rules and the path to getting back on track
- Build Trust & Teamwork: Everyone is valued and respected and they enjoy learning from each other. They see that their point of view is heard and they each are making a difference
Tap into our proven framework and build a dynamic culture for high-speed collaboration, innovation and performance
Areas Covered in the Session: In this workshop you will experience practical and profound communication tools and strategies that you use in every area of your life. You can invite your team to join you or you can take this back and implement it with your team. Some of the topics are:
- What is your facial expression YELLING into the field around you and affecting your team and your customers?
- How to drain the "negativity swamp" without you triggering emotions
- What can you do to make your environment consistently positive?
- How to establish Rules of Engagement to show respect and to build high levels of trust on the team
- How to "walk your talk" to earn credibility, respect and show your character
- Boost your workplace culture so you can attract and keep the best talent
- How to create this engagement and inclusion with your disbursed or hybrid work teams
- How to reinforce your healthy culture with daily communication and collaboration
Who Will Benefit:
- CEO's
- COO's
- Entrepreneurs
- Human Resource Professionals
- Chief Learning Officer
- Directors
- Project Managers
- Operations Managers
- Field Supervisors
- Team Leaders
Kathryn Dager, M.A., President and Founder of Profitivity Inc. in 1985, is an internationally recognized Speaker, Consultant, and Trainer for small and large organizations in all industries, worldwide. With over 36 years of business consulting, talent empowerment, and leadership and management development, she has helped hundreds of business leaders and their teams structure their business for cultural agility, higher performance, sustained profitability, and growth.
Kathryn’s expertise includes creating business cultures based on trust, developing a successful path of training for all levels from the front line employees up to senior management positions, facilitating collaborative work teams, and positioning organizations for exponential growth. Her specialties include strategy and culture, change management, employee engagement, team building, career management, leadership assessment, and development. Her clients call her “the workplace whisperer.”
Kathryn is the best-selling author of "The Business Owner’s Guide To Empowered Leadership,” “More Than A Throw-Away Job” and “Access Your Greatness.” She has created hundreds of customized training systems, and 20 interactive online courses and published over 50 articles. She has a Masters's in Psychology from the University of Santa Monica and a Bachelor’s in Business Management from the University of California at Redlands and is a Certified Coach from Life Mastery Institute. She is also a certified Master in NLP, Neuro Re-Patterning, Results Certification, and Platform & Presentation Skills
Kathryn resides in Santa Monica, California, and is happily engaged to be married, is a devoted mother to her daughter, son-in-law, and grandmother to her adorable grandson. She loves to cook, entertain, play golf, travel, and does all things crafts and if you ask her, she may sing a great show tune for you.
Kathryn’s expertise includes creating business cultures based on trust, developing a successful path of training for all levels from the front line employees up to senior management positions, facilitating collaborative work teams, and positioning organizations for exponential growth. Her specialties include strategy and culture, change management, employee engagement, team building, career management, leadership assessment, and development. Her clients call her “the workplace whisperer.”
- Her clients include American Express
- Ann Taylor
- Bank Of America
- Ben Bridge Jewelers
- Brighton Collectibles
- Champion Sports
- Covington Pediatrics
- Crate & Barrel
- Dixon, Hughes, Goodman, LLC
- Eddie Bauer
- First Tennessee Bank
- GAP
- Gymboree
- Hometown Pharmacies
- Hudson Group
- J.C. Penney
- Kitchen Collection
- Lindt & Sprungli
- Magnolia Pharmacy
- MasterCard International
- Mikasa
- Optilase Clinic
- Party City
- Polo-Ralph Lauren
- Restoration Hardware
- Ross Stores
- Steiner Leisure, Ltd
- Taco Bell
- The Law Collaborative
- Thérapie Clinic
- UCLA Student's Stores
- US Marine Corps
- VONS Company
- Windsor Fashions
- Z Gallerie
Kathryn is the best-selling author of "The Business Owner’s Guide To Empowered Leadership,” “More Than A Throw-Away Job” and “Access Your Greatness.” She has created hundreds of customized training systems, and 20 interactive online courses and published over 50 articles. She has a Masters's in Psychology from the University of Santa Monica and a Bachelor’s in Business Management from the University of California at Redlands and is a Certified Coach from Life Mastery Institute. She is also a certified Master in NLP, Neuro Re-Patterning, Results Certification, and Platform & Presentation Skills
Kathryn resides in Santa Monica, California, and is happily engaged to be married, is a devoted mother to her daughter, son-in-law, and grandmother to her adorable grandson. She loves to cook, entertain, play golf, travel, and does all things crafts and if you ask her, she may sing a great show tune for you.
Overview: Managing employee performance is a critical role for all leaders, of any group, even volunteers and family members. Expected outcomes depend on the leader's ability to set clear performance expectations (outcomes) and in some situations help by defining methods or processes that are to be used.
Periodically an employee may become disconnected from the outcome (goals), or processes and this situation must be quickly assessed, and action is taken.
To wait, defer, or "hope" it will get better is not an option as both the organization's performance and impact on co-workers start to take hold and can have a compounding negative impact. Addressing both technical ability and behavioral issues must be done expediently and with proper alignment to policy along with regulatory boundaries for such action.
The risk is real for doing it wrong, lawsuits and negative public relations, are two of the areas of concern. Having a leadership team that is well advised and consistently applies best practices and approaches to performance management is critical to long-term success.
Quotes:
Why you should Attend: In spite of good hiring and inspired leadership, all supervisors ultimately must deal with someone with Toxic Attitude Syndrome. Whether it's a crummy attitude, attendance, or just being unable to do good work; employee performance issues often consume large amounts of time, energy, and emotion.
In fact, 57% of employees have witnessed abusive or intimidating behavior, and probably 100% work with someone who isn't pulling their weight.
Areas Covered in the Session:
Who Will Benefit:
To wait, defer, or "hope" it will get better is not an option as both the organization's performance and impact on co-workers start to take hold and can have a compounding negative impact. Addressing both technical ability and behavioral issues must be done expediently and with proper alignment to policy along with regulatory boundaries for such action.
The risk is real for doing it wrong, lawsuits and negative public relations, are two of the areas of concern. Having a leadership team that is well advised and consistently applies best practices and approaches to performance management is critical to long-term success.
Quotes:
- "Terminations expose the employer to a significant risk of wrongful discharge; good preparation is your best defense"
- "Most employers are either too eager to fire or too slow to terminate Our goal is to get it right"
- "Terminations may be a business decision but it never seems that way to the employee being terminated"
Why you should Attend: In spite of good hiring and inspired leadership, all supervisors ultimately must deal with someone with Toxic Attitude Syndrome. Whether it's a crummy attitude, attendance, or just being unable to do good work; employee performance issues often consume large amounts of time, energy, and emotion.
In fact, 57% of employees have witnessed abusive or intimidating behavior, and probably 100% work with someone who isn't pulling their weight.
Areas Covered in the Session:
- How to start off on the right foot by creating clear expectations
- How poor performance effects organizational performance and work environments
- How progressive discipline policies can hurt you
- Why probationary periods may be a bad idea
- What is employment-at-will and when can you use it?
- The key concepts in just cause
- Steps for conducting disciplinary investigations
- How to hold employees accountable for sustained change
- A simple system for determining how to coach employees
- Dealing with difficult people
- 11 barriers supervisors face in managing behavior
- Methods for objectively documenting Toxic Attitude Syndrome
- How to prepare for termination
- How to prepare for and conduct a disciplinary meeting
- Performance Improvement Plans - receive a sample form
- Setting SMART goals for employee performance
- How to use last chance warnings
Who Will Benefit:
- Managers and Supervisors who have Responsibility for Corrective Action
- Human Resources Professionals
- People who Aspire to Leadership and Supervisory Positions
Bob Verchota is owner and senior consultant for RPVerchota & Associates, a consulting firm providing services to clients who seek to align their business and employees, creating successful outcomes and excellent work environments. After 30+ years in Human Resources senior leadership roles and teaching both undergraduate and graduate courses in Leadership and Organizational Development, Bob transitioned to using his experience and skills in consulting.
Mr. Verchota provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations and managing change from mergers and acquisitions to project specific disruptions of the status quo. Bob has an undergraduate degree in Business Administration, graduate degree in Healthcare Administration, and doctoral work (ABD) in Organizational Development. He is a lifetime Senior Professional in Human Resources.
Mr. Verchota provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations and managing change from mergers and acquisitions to project specific disruptions of the status quo. Bob has an undergraduate degree in Business Administration, graduate degree in Healthcare Administration, and doctoral work (ABD) in Organizational Development. He is a lifetime Senior Professional in Human Resources.
Overview: In this webinar, you'll learn techniques to deal effectively with these problem children so they either become productive members of your team or go away.
Areas Covered in the Session:
Who Will Benefit:
- Who takes up more of your time than any other employees?
- Who keeps you awake at night, wondering what they'll do next?
- Who distracts you and your team from its mission?
- Who do you wish would "get with the program?"
- Who do you wish would just "go away?"
- A simple method for diagnosing aberrant employee behaviors
- 6 key steps to confront unacceptable behaviors
- Follow-up tactics that ensure problems get solved for good
- One non-performer can lower the standards of performance for everyone
- One bad actor can affect the morale of those around him
- One disruptive character can make life miserable for those who work with her and especially for you
Areas Covered in the Session:
- Determining Your Strategy
- Creating a culture of positive accountability
- A fresh approach to rewarding the behaviors you want
- One question that will tell you how to proceed
- Three factors you must consider to determine if the person is worth the energy required to save them
- Keep them or fire them - a simple method for calculating the trade-offs
- Conducting The Intervention
- Preparing yourself so you're likely to succeed
- Six steps to follow that will raise the odds your EFH will change
- Do's and Don'ts that will reduce the odds you’ll end up in court
- Following Up
- The "Ross Perot" technique for dealing with behavioral slippage
- When and how to cut your losses
- Respite for your conscience - why you shouldn't beat yourself up for doing what's right
Who Will Benefit:
- Anyone who works with other people
Larry Johnson , CSP is the co-author of two top-selling books: Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity and Generations Inc. – From Boomers To Linksters – Managing The Friction Between Generations At Work. He’s also written for Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. He has been interviewed on CNN. Larry has written more than 200 published articles on the topic of improving organizational culture.
An in-demand speaker and organization culture expert, Larry has delivered more than 2000 paid presentations for association conferences, corporations, and government organizations including Texas Apartment Association, American Bus Association, SHRM (Society of Human Resource Management), National Apartment Association, American Health Care Association, Harley-Davidson, Southwest Airlines, Westinghouse and the Nuclear Regulatory Commission.
He’s also presented more than 300 webinars for his own clients and for various webinar companies. Larry’s Education & Designation
• M.A. Counseling Psychology - Northern Arizona University, Flagstaff AZ
• B.A. Education - Arizona State University, Tempe AZ
• CSP - Certified Speaking Professional from the National Speakers Association
Larry’s Experience
• 4 years in health care management
• 7 years as training manager in government and the private sector
• 35 years as president of his own training and consulting firm
An in-demand speaker and organization culture expert, Larry has delivered more than 2000 paid presentations for association conferences, corporations, and government organizations including Texas Apartment Association, American Bus Association, SHRM (Society of Human Resource Management), National Apartment Association, American Health Care Association, Harley-Davidson, Southwest Airlines, Westinghouse and the Nuclear Regulatory Commission.
He’s also presented more than 300 webinars for his own clients and for various webinar companies. Larry’s Education & Designation
• M.A. Counseling Psychology - Northern Arizona University, Flagstaff AZ
• B.A. Education - Arizona State University, Tempe AZ
• CSP - Certified Speaking Professional from the National Speakers Association
Larry’s Experience
• 4 years in health care management
• 7 years as training manager in government and the private sector
• 35 years as president of his own training and consulting firm
Overview: We all have to deal with so-called "difficult people".
What causes someone to be "difficult"? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others or even resist us silently? Come laugh, listen and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!
Why should you Attend: By attending, you will understand how to even more effectively:
Would you like to understand why people are "difficult"?
How about receiving some help dealing with the most difficult people in your world?
What if we said that dealing with "difficult people" doesn't have to be so difficult?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to save ourselves, time, energy and frustration!
Areas Covered in the Session:
Who Will Benefit:
Why should you Attend: By attending, you will understand how to even more effectively:
- Deal with the 5 most prominent types of difficult people
- Understand resistance
- Understand resistance and its' role in creating conflict
- Use a variety of approaches to resistance
- Overcome resistance
- Utilize the core principles involved in dealing with difficult people
Would you like to understand why people are "difficult"?
How about receiving some help dealing with the most difficult people in your world?
What if we said that dealing with "difficult people" doesn't have to be so difficult?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to save ourselves, time, energy and frustration!
Areas Covered in the Session:
- A systematic model for problem-solving, including how to deal effectively with difficult people
- Facilitating even more effective team-building
- Rallying our team members to help us deal more effectively with difficult people
- How to give Team Members a business "road map" that'll keep them headed in the right direction
- How to create crystal-clear procedures that off-site staff will follow to the letter
- Fostering "friendly" competition between Team Members could this be doing your company more harm than good?
- How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy from a distance
- The actions you must take if you want to significantly slow down the email and phone call blizzard from Team Members
- Why people resist us
- How to deal effectively with those who resist us
- Insights into understanding the 5 most prominent types of "difficult people"
- How to deal more effectively with anyone who causes us difficulty
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Webinar#
Managing Toxic Employees: Strategies for Leaders to Effectively Deal with Employee Attitude Issues
Overview: Managing other people is never easy, but some employees make it particularly difficult.
When an employee's negative attitude is not addressed properly, other team members become resentful, they lose respect for you as a leader, and they may develop their own negative attitude.
No leader wants a difficult or toxic employee on their team, however, it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager's patience and drain a lot of time and energy. Turning things around takes skillful management and patience.
How you and your team effectively deal with negative and difficult team members can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team become negative and resistant, and are simply more difficult to deal with. Successful leaders know that reducing the drama within their team depends on being able to understand and respond appropriately to their behaviors.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. Identify challenges associated with managing difficult employees, control your own feelings effectively, and create a positive work environment. Quickly and effectively address, coach, and counsel employees with difficult attitudes in order to improve their behavior.
Why you should Attend: After this webinar, you will be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
Areas Covered in the Session:
Who Will Benefit:
No leader wants a difficult or toxic employee on their team, however, it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager's patience and drain a lot of time and energy. Turning things around takes skillful management and patience.
How you and your team effectively deal with negative and difficult team members can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team become negative and resistant, and are simply more difficult to deal with. Successful leaders know that reducing the drama within their team depends on being able to understand and respond appropriately to their behaviors.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. Identify challenges associated with managing difficult employees, control your own feelings effectively, and create a positive work environment. Quickly and effectively address, coach, and counsel employees with difficult attitudes in order to improve their behavior.
Why you should Attend: After this webinar, you will be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
Areas Covered in the Session:
- Develop an understanding for those exhibiting typical difficult attitudes in order to effectively meet their needs and move the interactions forward
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle difficult people
- Uncover the secret to moving difficult conversations forward
- Utilize a Model for Conversations about Difficult Attitudes
- Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team
Who Will Benefit:
- Anyone with Managerial or Leadership Responsibility
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™.
Beverly launched her company in 1995, and since then she has helped teams from a wide range of industries to be happier, engaged, and successful. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction.
Beverly launched her company in 1995, and since then she has helped teams from a wide range of industries to be happier, engaged, and successful. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction.
